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IT operation manager
Job Location:
Monthly Salary:
Posted:
21 October 2026 (13 days ago)
Posted:
Application Deadline:
30 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
- Monitor SLA performance and ensure timely service delivery.
- Handle escalations and coordinate incident resolution.
- Prepare and manage shift rosters for support teams.
- Maintain IT asset tracking and inventory records.
- Prepare MIS reports and operational performance dashboards.
- Coordinate with vendors internal teams and stakeholders.
- Manage ITSM ticket assignment prioritization and follow-ups.
- Ensure compliance with IT operational processes and service standards.
Eligibility Criteria
- Relevant Diploma with 7 years of IT experience OR
- Any Degree with 5 years of IT experience.
- Experience in IT operations and service management.
Preferred Skills
- Knowledge of ITIL and ITSM processes.
- Experience in SLA management and escalation handling.
- Strong reporting communication and vendor management skills.
- Manufacturing industry experience will be an added advantage.
Required Skills:
operation
