Heres how youll contribute:

Key responsibilities will be:

• Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
• Be the liaison with Engineering teams collaborating for resolution of complex desktop problems communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
• Provide break-fix support for Lab IT workstations and associated peripherals
• Execute IMAC (Install Move Add Change) activities for lab IT assets
• Ensure timely resolution of incidents in line with defined SLAs
• Deliver hands-and-feet support for remote network server and infrastructure teams
• Support end-to-end asset lifecycle activities including provisioning tracking movement and decommissioning
• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software Applications Microsoft products and hardware and peripherals.
• Work with front-line operation teams in implementing of new endpoint initiatives providing associated training and Knowledge Articles as required for end-user support global teams.
• Software and Application deployments including targeting & packaging patching & updates inventory control and security baselining.
• Support automated management process for employee endpoints providing them a seamless and efficient end-user experience to enable productivity.
• Monitor and analyze gaps building processes to rationalize troubleshoot and escalate technical problems with endpoint management clients client inventory application deployments and security patching.

Skills required to contribute:

• 4 years experience customer service and support of Windows & Linux Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
• and technologies such as AD DNS
• 2 years of experience with Configuration Management MDM and Deployment methods with SCCM and Intune.
• Experience with deployment methods including inventory control security baselining patching software and application deployments.
• Understanding of Windows 11 new features feature updates and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies best practice processes. (ex. WSUS Win11 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure Intune Windows Analytics Autopilot)
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Active technical certifications would be an asset.
• ITIL-Foundation and Agile experience an asset.

Advantage Zensar

We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation investment in digital solutions and commitment to client success at Zensar you can help clients achieve new thresholds of performance. A subsidiary of RPG Group Zensar has its HQ in India and offices across the world including Mexico South Africa UK and USA.

Zensar is all about celebrating individuality creativity innovation and flexibility. We hire based on values talent and the potential necessary to fill a given job profile irrespective of nationality sexuality race color and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.

At Zensar youGrow Own Achieve Learn.

Learn more about our culture: to #ExperienceZensar

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