Infrastructure Engineer III Network Operations

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions where infrastructure is of paramount importance you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase as a part of the Network Rapid Response Team your endless curiosity about technology will help you propel innovation and your career

Job Responsibilities

• Own and driveproduction incident management including triage restoration communications escalation and post-incident actions.
• Leadproblem managementto identify root cause implement corrective actions and reduce recurrence through durable remediation.
• Execute and governchange managementactivities ensuring changes are assessed for risk validated documented and aligned to resiliency/security expectations.
• Manageservice deliveryresponsibilities including lifecycle management service evolution and operational readiness for new capabilities.
• Serve as theprimary customer interfacefor day-to-day operational issues queries and status updates.
• Define maintain and improveMIS/operational reporting requirementsto support process health capacity planning and service performance.
• Utilizeenterprise-authorized AI capabilitiesto accelerate monitoring capacity analysis and documentation validating outputs and handling data per sensitivity/security requirements.
• Applyreuse-first and automation/AI-assisted approachesto identify recurring risks and improve remediation workflows and providetechnical leadershipas a team lead and/or SME; coach and mentor less experienced engineers.
• Contribute tofunctional goals priorities and service objectivesaligned to overall GT strategy.
• Create and maintain high-qualityrunbooks procedures and operational documentation; independently apply critical thinking and sound judgment and advocate for customers duringinfrastructure- or business-critical events ensuring timely decision-making and clear communications

Required qualifications skills and capabilities

• Formal training or certification on infrastructure disciplines concepts and 3 years of applied experience
• Expertise in one or multiple Network Technologies: Routing & Switching across Local Area Networks (LAN) Wide Area Networks (WAN) and Metropolitan Area Networks Routing & Switching (LAN WAN) IP Services (Load Balancing Bluecoat Proxies and Firewalls) Datacenter Technologies (Nexus ASR VXLAN Cisco ACI / SIMPL Arista Fabric) Optical (Ciena)
• Experience working in a banking exchange or technology type environment within a global organization
• Understand Network infrastructure components and how they are tracked and managed in various systems
• Executes within a customer-centric environment
• Ability to use (or learn) scripting languages such as Python Ansible etc.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation escalating when uncertain and ensuring outcomes align to resiliency security and auditability expectations.
• Experience in Protocol Analyzers (Cpacket BigSwtich Wireshark Riverbed)
• Experience in capacity/monitoring management tools (Splunk SevOne ThousandEyes)
• Strong communication skills written and verbal

Preferred qualifications capabilities and skills

• Demonstrated success leading as aTeam Lead/SMEin operationally critical environments.

• Depth in enterprise-scale observability capacity engineering and operational excellence practices.