Guest Relation Associate
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Welcome guests upon arrival and provide a warm professional first impression.
- Assist guests with check-in and check-out procedures when required.
- Respond promptly to guest inquiries requests and concerns.
- Handle guest complaints efficiently and follow up to ensure resolution.
- Coordinate with housekeeping food & beverage maintenance and other departments to fulfill guest requests.
- Maintain knowledge of hotel facilities services room categories promotions and local attractions.
- Assist VIP guests and ensure special requests are fulfilled.
- Monitor guest feedback and encourage positive guest experiences.
- Maintain accurate guest records and update guest preferences in the hotel management system.
- Ensure the lobby and guest areas are clean organized and welcoming.
- Promote hotel services restaurants spa and other facilities to enhance the guest experience.
- Follow hotel policies safety standards and service procedures.
Qualifications :
- Bachelors degree or diploma in Hotel Management Hospitality or a related field.
- Previous experience in a hotel front office or guest relations role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Professional appearance and positive attitude.
- Ability to work flexible shifts including weekends and holidays.
- Proficiency in MS Office and hotel property management systems
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
