GSI Services Program Manager

Location: Bangalore India

We are seeking a highly skilled and customer-focused Services Program Manager to develop a post-sales enablement and service-delivery quality framework for Rubriks Global System Integrator (GSI) partners. Success in this role guarantees consistent and successful service delivery from Rubriks largest and most complex GSI partners to ensure customer success satisfaction and retention worldwide. Pro-active and assertive development of the partner services relationships is a critical success factor for this role. It is both strategic and tactical and requires clear operational oversight strong partner advocacy and an ability to incent and reward top performance from Rubrik SMEs at all levels within the partners organizations. The ideal candidate understands how to work effectively with the Partners organization in collaboration with Rubriks Sales and Service Delivery teams to make Rubrik the preferred vendor for easy enablement and adoption of Rubrik best practices to deliver high value and margin-rich services to their largest and most complex customers.

The GSI Services Program Manager is a critical contributor in the Partner Services Operations team within Rubriks Global Customer Success organization. Partner Services Operations enables partners to deliver post-sales support and services to their customers using reliable and innovative systems processes and programs that ensure a high level of Customer Satisfaction with minimal dependence on Rubrik. The ideal candidate will have strong technical acumen excellent analytical and problem-solving skills and a passion for collaborating with and advocating for partners for the benefit of our mutual customers.

• Program Leadership & Management: Lead and coordinate a scalable high-growth engine of post-sales support and professional services GSI engineers. Motivate this strategic workforce to achieve high Rubrik standards in product knowledge and service quality.
• Partner Collaboration: Build and maintain strong relationships with GSI partners and their Rubrik account teams acting as the primary point of contact for post-sales service issues escalations and proactive management of a seamless hand-off from sales to services. Must be able to navigate and present to all management levels within the partner and Rubrik organization.
• Customer Satisfaction: Maintain strong customer focus to ensure all managed partners are delivering world-class customer services in collaboration with Rubrik by measuring and monitoring customer satisfaction.
• Training & Enablement: Facilitate and track role-based training and certification to GSIs that ensures they are well-equipped to deliver services aligned with Rubriks company standards in partnership with Rubrik University Rubrik Sales and Global Customer Success.
• Process & Quality Improvement: Implement and refine processes for support and professional services delivery promoting best practices scalability and eliminating friction and inefficiencies.
• Metrics & Reporting: Develop and maintain program KPIs track performance metrics and prepare regular reports for executive leadership and stakeholders. Facilitate Services QBRs to ensure continuous improvement on both sides of the partnership. Analyze program quality metrics to correctly assess and incent high partner performance while requiring non-performers to improve or exit the program.
• Partner Advocacy: Comprehensively understand the partners go-to-market strategy global support structure and service delivery plan; document and present partners approach to internal key stakeholders as an advocate for what the partners need from Rubrik to be successful.
• Support Oversight: Provide oversight on partners open support cases and product gaps to ensure timely resolution and appropriate resourcing and visibility within Rubrik. Facilitate resolution for any customer complaints regarding partner-delivered services.

• Bachelors degree in Computer Science or related technical field; advanced degree preferred.
• 10 years of experience in program management operations technical support or professional services in a customer-facing role at an enterprise technology solution provider.
• Strong technical background and aptitude in Networking Storage Backup and Recovery Cloud solutions (AWS Azure GCP etc.) and Hypervisors (VMware Hyper-V etc.). Cyber Security experience is desired.
• Demonstrated experience working with GSIs or large multi-regional channel partners. Quickly understands the business issues data challenges and both the commercial and services aspects of strategic partnerships within global service delivery teams.
• Strong leadership and stakeholder management skills with excellent communication and presentation ability specifically to summarize complex product issues into clear executive summaries.
• Strong project management background with demonstrated success coordinating multiple programs workstreams and people toward common measurable objectives.
• Highly detail-oriented with strong analytical skills including hands-on experience analyzing customer data to facilitate data-driven decisions and to develop executive presentations. Experience with Salesforce Atlassian and Tableau reporting and data preferred.
• Motivated proactive self-starter with a customer-centric mindset focused on delivering measurable outcomes from cross-functional teams including those outside direct influence.
• Able to work independently in a fast-paced growth environment.
• Able to travel to other locations and customer sites on occasion as required.
• Able to adjust work hours to overlap with USA and EMEA business hours as required.

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Rubrik (NYSE: RBRK) is the Security and AI Operations Company delivering one platform built at the intersection of data identity and AI. The platform enables agentic cyber resilience and trusted AI operations for enterprises worldwide built to recover before disruption strikes and stay a step ahead so security is never the reason ambition stalls.

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At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data.

Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information protected veteran status or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment including recruiting hiring promotion compensation training leave and termination.

Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job please contact. Accommodations may include changes to the application process documents in an alternate format a sign language interpreter or specialized equipment.

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