Genesys Developer
Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
S N | Required Information | Details |
1 | Role | Genesys Sr Developer |
2 | Required Technical Skill Set (Skill Name) | GENESYS |
3 | No. of Requirements | 1 |
4 | Desired Experience Range | 7 years |
5 | Location of Requirement | Bangalore / Mumbai |
6 | Keywords | Genesys Cloud CX Genesys IVR Genesys Architect IVR / Call Flow / Bot Keywords Integration / API Keywords Genesys API REST API SOAP API CRM Integration |
Desired Competencies (Technical/Behavioral Competency) | |
Must-Have | 4 years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect Proven capability in IVR design and endtoend call flow development including secure flows and AI/bot integrations Strong handson experience across Genesys Cloud CX components including: IVR Call Routing CTI Agent Desktop AI & Bots Dialers Live Chat Workforce Management (WFM) Omnichannel configuration and orchestration Genesys AI services such as IVA and Agentic AI Demonstrated experience in migrating legacy or onpremise contact centers to Genesys Cloud CX Solid experience with Genesys APIs and integrations with thirdparty systems and CRMs (e.g. Salesforce) Strong understanding of RESTful and SOAP APIs including JSON and XML payload handling Handson experience in Genesys Cloud enablement configuration customization and operational support Ability to design develop and deliver IVR solutions and conversational bots using: Genesys Dialog Engine Thirdparty bot platforms such as Google Dialog flow and Amazon Lex |
Good-to-Have | Requires strong analytical organizational and problem-solving skills. Strong communication skills both verbal and written. Must be able to meet deadlines. Ability to set and maintain high quality work standards. Frequently contributes to the development of new theories and methods. Ensure solutions align with best practices security standards and performance expectations Required Skills: Genesys Developer |
