Functional SpecialistSAP CRM

Concept Development for IT Systems & ProcessesDevelop and design system and process concepts in the Lead-to-Order (L2O) area aligned with our overarching IT strategy (utilizing SAP CRM Sales Cloud as the core platform).Collaborate closely with central departments cross-divisional teams (especially Bosch Digital and Global Services) and international Home Comfort (HC) business IT market trends and evaluate business requirements to build highly integrative solutions (focusing on interfaces with S/4HANA central customer master databases and material master data applications).Analyze design and economically evaluate solution pathways within our interconnected CRM subsystem technical solutions with internal departments define service scopes for IT service providers/developers (such as Bosch Digital or SAP) estimate capacities and manage agile project & Realization Validate the functional performance of the SAP Sales Cloud solution and coordinate pilot testing in Germany including the evaluation of test the deployment and implementation of new IT systems and align and coordinate critical steering and operational guidelines (e.g. operating manuals) to secure seamless system the continuous development of our CRM solutions based on international business needs and steer international rollouts in close alignment with ongoing S/4HANA & System SafeguardingEnsure the stable operation of our IT systems in alignment with cloud infrastructures and as the key orchestrator to harmonize diverse interests across operations project teams and development partners when system requirements Support & TrainingEnsure high-quality CRM user support during rollouts and daily business units on process design IT strategy and future-ready system architectures while considering international nuances (such as languages and time zones).Design plan and deliver comprehensive training regular and transparent communication between the business organization and Bosch Digital (BD). Your ProfileEducation: University degree in Business Informatics Computer Science Business Administration with an IT focus or a comparable : Proven track record in designing and implementing SAP CRM (Sales Cloud / C4C) SAP ERP (ECC / S/4HANA) systems and processes specifically within the Lead-to-Order (L2O) cycle. Order to Cash (O2C) experience is added Know-how: Strong understanding of system integration particularly with S/4HANA central customer master data and master data : Hands-on experience working in agile project environments (e.g. Scrum Kanban).Interpersonal Skills: Excellent communication and stakeholder management skills to align interests between business units cloud infrastructure teams and IT : English 

Qualifications :

B.E or

Additional Information :

9-12yrs in SAP CRM (Sales Cloud / C4C) SAP ERP (ECC / S/4HANA)

Remote Work :

No

Employment Type :

Full-time