First Line Team Lead

WirelessCars Journey WirelessCar empowers the future of mobility by connecting vehicles and delivering cutting-edge digital services. Founded in 1999 and headquartered in Sweden we have a strong global presence with offices in the U.S. China Germany India and Japan offering a truly global workplace with exciting opportunities for career growth. Owned by Volkswagen Group today we connect over 17 million vehicles across 100 countries and partner with leading OEMs including Volvo Jaguar Land Rover Volkswagen Group Nissan and Subaru.

About the role We are looking for a First Line Team Lead who thrives on driving operational excellence and leading people in a dynamic environment. You will coordinate daily service operations maintain high service standards and ensure seamless delivery aligned with business priorities and SLAs. You combine exceptional leadership and communication skills with an organized proactive mindset taking ownership of team performance while fostering an engaged collaborative culture.

Heres what youll focus on:

• Lead coach and support the daily activities of the First Line support team.

• Translate operational strategy into clear priorities managing shift schedules and seamless handovers.

• Coordinate daily workloads and prioritize cases to strictly maintain SLAs and service quality.

• Collaborate with internal and external stakeholders to align processes and share customer insights.

• Build document and maintain knowledge-base content and standardized work instructions.

• Onboard train and mentor new and existing team members to foster continuous growth.

• Regularly review team performance identifying and driving process improvements.

We offer you

• A people-focused company with healthy work-life balance and a hybrid workplace.

• Flat organizational culture founded on Nordic leadership values with trust and autonomy; at WirelessCar you are not just a number.

• High-tech company with cutting-edge products & services that offers an exciting working environment.

• Plenty of possibilities for growth in your role and career and a global workplace across Sweden Germany China US Japan and India.

• Involvement with Electric Vehicle services and products that drive sustainability for our society.

• Tech fund where you pick your choice of tech tools.

We believe that you bring You are a structured empathetic leader who excels at organizing daily operations and supporting team growth. You communicate with clarity adapt quickly to changing business priorities and step forward to resolve operational bottlenecks. As a First Line Team Lead you build strong relationships across internal teams and external stakeholders ensuring operational feedback is seamlessly converted into practical process improvements. You take pride in high-quality service delivery promote a strong customer-first mindset and build a positive supportive environment where your team can perform at its best.

Additional Required Competencies

• 6-12 years of experience in a leadership role within customer support or service operations

• Proven ability to inspire coach develop and motivate team members

• Strong planning coordination and prioritization skills to manage workloads and maintain SLAs

• Ability to build and maintain strong relationships with internal and external stakeholders

• Strong written and verbal communication skills in English

• Hands-on experience creating updating and structuring operational workflows and knowledge bases

• At least a bachelors degree in Business Administration IT or a related field

Beneficial Competence

• Good understanding of ITIL principles and processes

• Experience managing or coordinating a 24/7 service desk or support operation

• Familiarity with ticketing tools or automotive/connected vehicle services

• Experienced in navigating and collaborating within international environments

• Proven ability to thrive in flat organizational structures with minimal hierarchy

• Background in working for global companies with diverse teams and cultures

Way of working The work location for this role is in our office in central Bangalore India. At WirelessCar we believe in a hybrid work setup with possibilities to work both from home and from the office.

Recruitment process Ready to help shape secure mobility solutions for the future Apply now and join our journey! The application deadline is.

Note before you apply:

• Our company language is English so please write your application in English.

• A cover letter is not required. Instead youll answer a few questions to help us better understand your experience and ambitions.