Finacle Support Engineer

Job Details

Role: Finacle Support Engineer
Location: Mumbai (Turbhe / Malad)
Work Mode: Work from Office (WFO)
Working Days: Alternate Saturdays Working
Total Open Positions: 2
Interview Mode: Virtual & Face-to-Face
Notice Period: Immediate Joiners Preferred

Band & Compensation

Required Skills

Mandatory Skill

• Finacle Support

Secondary Skills

• VuSmartMaps Monitoring Tool

• CDCI Channel

• Process Automation (RPA)

• Oracle HTTP Server (OHS)

• WebLogic

• Oracle Database

• Unix/Linux

• OpenShift

• Apache Tomcat

Preferred Domain

• Banking Domain (Finacle Core Banking Solution)

Experience Required

• Minimum 2 years of experience in Finacle/Application Support

• Experience in Banking Production Support environments preferred

Key Responsibilities

Production Support & Monitoring

• Troubleshoot production issues and outages ensuring quick resolution.

• Perform Level-1 Service Request closures.

• Monitor alerts generated through monitoring tools and coordinate with relevant teams for resolution.

• Conduct daily health checks on applications middleware and database servers.

• Execute daily operational checklists including End of Day (EOD) and Beginning of Day (BOD) activities.

Application & Infrastructure Management

• Support application deployment activities through Change Request (CR) execution.

• Handle backend database updates and maintenance activities.

• Manage SSL certificate renewals and tracking.

• Support server maintenance OS patching and vulnerability remediation.

• Coordinate port opening and firewall-related requests.

Automation & Process Improvement

• Automate manual operational processes using tools such as Control-M and Robotics Process Automation (RPA).

• Participate in application upgrade and migration activities.

• Develop and maintain Standard Operating Procedures (SOPs) for new and existing processes.

Disaster Recovery & Compliance

• Participate in Disaster Recovery (DR) drills and related activities.

• Maintain backup policies and ensure periodic reviews.

• Support audit activities and compliance requirements.

• Maintain infrastructure and application inventory records.

Operational Excellence

• Schedule planned production activities ensuring UAT sign-offs and downtime approvals.

• Perform data purging activities where required.

• Support knowledge transfer and server induction processes.

• Ensure timely closure of operational gaps and compliance findings.

Technical Requirements

• Strong knowledge of Finacle Core Banking Solution (CBS)

• Experience with Unix/Linux administration and shell scripting

• Good understanding of SQL and database queries

• Familiarity with monitoring tools such as VuSmartMaps Dynatrace or similar solutions

• Knowledge of WebLogic Tomcat OpenShift Oracle Database and OHS

• Experience in banking production support environments

Preferred Candidate Profile

• Strong analytical and troubleshooting skills

• Ability to work in a 24x7 support environment when required

• Good communication and stakeholder management skills

• Experience handling critical banking applications and production incidents

• Immediate joiners preferred

Required Skills:

Finacle support finacle (banking erp)