Field Quality Analyst

Job Description

• Execute SQL queries to extract clean and analyze field performance metrics repair data and telemetry logs; identify and flag data anomalies for quality assessment.
• Perform end-to-end Failure Analysis (FA) on physical hardware samples including board-level debug and component diagnostics and document findings in issue-tracking databases.
• Conduct on-site technical audits at repair centers and manufacturing partners including inventory checks root-cause data collection and physical hardware verification to validate repair procedures.
• Prepare detailed technical reports based on failure-analysis investigations and data analysis providing clear diagnostic evidence to support engineering decisions.
• Monitor bug trackers and quality databases to follow investigation progress identify technical bottlenecks and escalate issues based on data trends.
• Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders.

Key Requirements

• Bachelors degree in Electrical Mechanical or Systems Engineering Computer Science or equivalent technical experience.
• 0 - 4 years of relevant experience in field quality hardware failure analysis repair engineering manufacturing quality or related technical areas.
• Strong proficiency in SQL for data extraction cleaning and analysis.
• Familiarity with board-level diagnostic tools such as multimeters oscilloscopes and failure-analysis software.
• Practical experience applying 5-Why analysis Fishbone diagrams or similar root-cause identification methods in a hardware environment.
• Ability to troubleshoot hardware issues and derive data-backed insights with limited guidance.
• Ability to travel approximately 3050% to service centers and manufacturing sites to conduct independent diagnostic and audit work.
• Good written and spoken English.

Preferred Experience

• Experience in high-volume consumer electronics manufacturing connected-device repair service operations or factory production environments.
• Hands-on exposure to repair-center audits manufacturing-site audits or field-quality investigations.
• Experience working with technical issue-tracking systems quality databases or standardized reporting tools.
• Professional fluency in spoken and written Hindi and English to support local vendor communication site activities and regional cross-functional collaboration.