Engineering Lead- EL3 Backend

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Overview:

As an Engineering Lead (EL3) at Whatfix you own the end-to-end engineering responsibility for a major product area. You combine strong technical depth with people leadership to deliver scalable reliable and high-quality backend systems. This role requires hands-on technical ownership sound architectural decision-making and the ability to lead grow and inspire a team of engineers while aligning execution with business and customer needs. You act as the technical and execution anchor for your product area ensuring excellence across design delivery operations and continuous improvement.

Responsibilities:

• Scope & Impact: Own and manage all engineering activities for a designated product area
• Leadership: Manage a team of 7-10 engineers directly and more (as needed) through otherEngineering Leads (ELs). Communicate strategies project rationales and progress both internallyand with external stakeholders. Foster a culture of ownership ensuring the team is empoweredto manage their product areas comprehensively from prioritization to customer support.
• Technical Excellence: Maintain active involvement in the development process ensuring a hightechnical standard is met across the team. Be accountable for the technical quality includingadherence to design and architectural standards. Lead efforts to resolve technology bottlenecksand implement reusable solutions to enhance efficiency and product quality.
  
• Prioritization: Oversee the planning of sprint roadmaps utilizing your deep technicalunderstanding to prioritize critical tasks. Assist the team in estimating task durations to ensure realistic planning and delivery.
• Performance & Team Building: Take charge of your teams growth and performance management including coaching career development and performance reviews. Resolve both interpersonal and technical conflicts and actively participate in recruitment to fill engineering roles across the company.
• Collaboration: Serve as a technical advisor to other teams guiding design decisions and ensuring best practices are followed. Work closely with product managers customers and otherstakeholders to align the development efforts with the broader company goals.

Requirements

Experience:

• 8 to 14 years of experience in software engineering with a track record of leading successful projects and feature releases.
• Proven experience in architecture design development and maintenance of software
• systems with a focus on high-quality scalable solutions.
• Stellar technical depth with a strong understanding of software design principles and
• best practices.
• Proficiency in modern programming languages such as and frameworks relevant to therole like in CoreJava & all related stack along with JavaScript/TypeScript & React/related frameworks.
• Experience with code reviews design documentation and improving code structure and
• architecture.
• Demonstrated ability to lead and mentor engineers fostering a collaborative and
• high-performing team environment.
• Strong interpersonal and communication skills with the ability to build relationships and
• influence stakeholders.
• Experience in strategic planning project management and risk assessment.
• A proactive and ownership-driven attitude with a focus on continuous improvement and innovation.
• A customer-first mindset with the ability to align technical direction with business objectives and customer needs.

Must have:

• Strong Experience in Core Java REST Spring.
• Experience in Unit Testing and Automation.
• Experience in CI/CD Jenkins Docker K8S.
• Experience with relational or NoSQL databases.
• Analyze Functional & Non-Functional requirements with effort estimation and deployment
• strategies.
• Hands-on in Architecting and developing large-scale applications.
• Hands-on debugging skills.
• Design for performance scalability fault tolerance and high availability

Behavioral Traits:

• Excellent communication and technical leadership skills
• Can-do attitude to take BIG problems by their horns and solve them
• Ability to inspire others & be a role model and mentor for upcoming engineers in the
• organization
• Entrepreneurial spirit to conceive ideas turn challenges into opportunities and build products

Perks & Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status

• At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.