Engineer I – Platform Engineering Analyst

Connecting clients to markets and talent to opportunity.

With 5400 employees and over 80000 institutional commercial and payments clients we operate from more than 80 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight youll have the opportunity to optimize processes and implement game-changing policies.

As aPlatform Engineering Analyst you will act as Level 2 supportwithin our Platform Engineering organization - bridging the gap between the Service Desk (Level 1) internal users and Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problemsolving ability communication skills and a strong learning mindsetover years of experience.

In this role you will:

• Serve as Level 2 supportfor StoneX platforms such as ServiceNow; Datadog; Confluence and Jira
• Triage investigate and troubleshoot issues escalated from StoneX Service Desk
• Escalate complex problems to Platform Engineers when necessary with defined context and strong documentation
• Clearly communicate issues progress and resolutions to users and technical teams
• Test applications following major releases using existing test cases
• Look for opportunities to improve processes including reducing manual tasks supporting automation and thinking shift-left
• Document solutions learnings and common issues to improve future support
• Leverage AI to quickly adapt to changing conditions improve reliability and enhance internal ETSS service experience
• Use AI to streamline workflows reduce manual effort and optimize costeffective service delivery
• Build and use AI solutions to support outcomes while ensuring full accountability accuracy and compliance with StoneX security and regulatory standards
• Work closely with global teams across the United States Poland and India using English as the medium of communication

Tools & Technologies

Primary focus:

• Administrate and support various platforms:
• Work Management i.e. Jira Confluence
• IT Service Management i.e. ServiceNow
• Observability i.e. Datadog

You donotneed prior experience with all tools as listed above. We value your:

• Ability to work in a corporate environment and remain professional in office & remote
• Capabilities to:
• Administer and support other tools
• Communicate well with colleagues stakeholders etc.
• Troubleshoot effectively and document consistently

• Courage to advocate improvements

This role is a strong fit if you:

• Have 02 years of experience including internships coops or entrylevel roles
• Have at least 1 year of handson experiencesupporting applications systems or internal users
• Are fluent in Englishand comfortable communicating with global teams
• Enjoy troubleshooting problemsolving and figuring out how systems work
• Ask questions collaborate well with others and share ideas
• Are looking to grow into a longerterm career in Platform Engineering or technical support

What will make you stand out:

• Experience querying data from various systems i.e. JQL
• Previous Agile experience in a corporate environment
• Some experience with Groovy if you have ScriptRunner expertise; and/or JavaScript for ServiceNow troubleshooting/development
• Prior Gitexperience such as GitHub code reviews
• All application materials should be submittedin English

Additional Information: Work Arrangement

• Inoffice:4 days per week
• Schedule
• Initially 12 - 8 PM ISTto align with EMEA engineers train with mentors there and catch up with Americas colleagues
• Then normal India business hours