Engineer I Field Service CSM

Job Specification:

Minimum Qualification and Experience:

• BE/B. Tech/Diploma in Electrical/Mechanical/Electronics with a min. 6 Years of post-qualification work experience including min. 4 Years in Data Center/MSC/Critical facility.

Job Description:

• An excellent understanding of the electrical and mechanical systems involved in critical MSC/Data Centre Operations including systems such as feeders Transformers Generators Switch gears UPS Systems ATS Units PDU Units PAC/CAC Units etc.
• Proven track record of people management and developing teams.
• Ability to solve problems at their root stepping back to understand the broader context and having strong aptitude for trouble shooting and problem solving.
• Shows good judgment and instincts in decision making.
• Ability to prioritize in complex fast-paced environment.
• Oversee all aspects of the MSC/Data Centers critical physical infrastructure. To ensure that all work performed within the space is done with high quality following the Change Management practices and without any impact (Zero-downtime) on critical IT Systems and Applications operational in the Data Center.
• Manage all facilities operations planning Repair and Maintenance related jobs in the MSC/Data Center and ensure quality of documentation in the mission critical infrastructure.
• Manage and lead the outsourced staff in the DC to ensure smooth Data Center operations on 24x7x365 basis.
• Coordinates daily with a multitude of third-party vendors for planned preventive maintenance Breakdown Maintenance and any other relevant activity ensuring adherence to contracted SLAs.
• Site resource management by job allocation and supervision to onsite resources and close co-ordination with site customers officer in-charge in case of escalations and/or non-compliance of SLA with vendor(s).
• Preparation of Daily/weekly/monthly/Quarterly/yearly Management Information System reports.
• Incident Management in the Non-IT Infrastructure domain submission of Root Cause Analysis report for critical incident(s) within 24 Hours and risk assessment reports etc. at site.
• Supervision of additional projects in the MSC/DC if any.
• Provide timely inputs to customer for continuous improvement areas in Data Center domain.
• Implementation of SOP including all Safety and PPE compliances at site as per customers HSSE guidelines.
• Candidate will be working in general shift (from Monday to Saturday) check/verify System health reports/Shift Schedules and Shift reports submitted by Data Center Operators and Engineers.
• Candidate will have regular performance review of the team and will plan to replace the non-performing staff or to replace the staff who has resigned from the services by initiating recruitment process of the new staff.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter ability to plan organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 90%