End User Technology Engineer II

The End User Technology Engineer II will manage and support the organizations end-user technology environment including Microsoft 365 endpoint management security data protection and Windows/macOS platforms.

The role involves troubleshooting incident and request management SLA adherence technology administration and vendor coordination while ensuring a secure reliable and efficient employee technology experience.

• Microsoft 365 Administration: Manage Exchange Online Teams SharePoint OneDrive Entra ID users licenses access MFA and security policies.

• Endpoint & MDM Management: Manage Windows macOS iOS and Android devices including enrollment configuration compliance applications inventory and lifecycle.

• Endpoint Security: Administer and support EDR/XDR DLP and CASB solutions; monitor alerts and coordinate with the Security/SOC team.

• Windows & macOS Support: Provide L2/L3 support for OS applications hardware VPN Wi-Fi certificates authentication and performance issues.

• Networking: Troubleshoot basic TCP/IP DNS DHCP VPN LAN/WAN and Wi-Fi issues and coordinate with Network teams for complex problems.

• Vendor Management: Manage vendor escalations support cases SLAs upgrades renewals and RCA activities.

• ITSM & SLA Management: Handle incidents requests problems and changes while ensuring timely resolution and accurate documentation.

• Process Improvement: Identify recurring issues drive permanent fixes and contribute to KB articles SOPs and endpoint standards.

• Strong hands-on experience with Microsoft 365 Entra ID MFA and Conditional Access.

• Experience with MDM/UEM platforms preferably Microsoft Intune.

• Working knowledge of EDR/XDR DLP CASB endpoint security and hardening.

• Strong Windows & macOS administration and troubleshooting skills.

• Good understanding of TCP/IP DNS DHCP VPN Wi-Fi proxy and firewall concepts.

• Experience with ITSM incident/request/change management and SLA adherence.

• Good vendor management escalation and stakeholder coordination skills.

• Basic knowledge of PowerShell shell scripting or automation is an advantage.

• 47 years of experience in End User Computing Desktop Engineering Endpoint Management or IT Infrastructure.

• Bachelors degree/diploma in Computer Science IT or a related field.

• Strong analytical troubleshooting communication ownership and customer-service skills.

• Ability to work independently and collaborate with Security IAM Network Infrastructure Application and Vendor teams.

Life so good youd think were kidding:

• Competitive salaries. Period.

• An extensive medical insurance that looks out for our employees & their dependents. Well love you and take care of you our promise.

• Flexible working hours. Just dont call us at 3AM we like our sleep schedule.

• Tailored vacation & leave policies so that you enjoy every important moment in your life.

• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.

• Learning and upskilling opportunities. Seriously not kidding.

• Good food games and a cool office to make you feel like home. An environment so good youll forget the term colleagues cant be your friends.

We believe in equality. Period.

At slice we are committed to building a diverse and talented workforce. We never discriminate on the basis of race sex religion colour national origin gender gender identity sexual orientation age marital status veteran status medical condition disability or any other class orcharacteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with theapplicable law. Additionally we are committed to providing reasonable accommodations toqualified individuals with physical or mental disabilities in order to participate in the jobapplication or interview process perform essential job functions and receive other benefits andprivileges of employment.

Come join our crew!

slice

A new bank for a new India

slices purpose is to make the world better at using money and time with a major focus on building the best consumer experience for your money. Weve all felt how slow confusing and complicated banking can be. So were reimagining it. Were building every product from scratch to be fast transparent and feel good because we believe that the best products transcend demographics like how great music touches most of us.

Our cornerstone products and services: slice savings account slice UPI credit card slice UPI and slice business are designed to be simple rewarding and completely in your control. At slice youll get to build things youd use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

Were backed by some of the worlds leading investors including Tiger Global Insight Partners Advent International Blume Ventures and Gunosy Capital.