End User Support Engineer

Job Description - End User Support Engineer
Experience: 1-2 Years
Location: Mumbai
Role: End User Support Engineer

Job Summary

We are looking for an End User Support Engineer to manage day-to-day IT infrastructure and provide technical support to end users. The candidate will be responsible for desktop and laptop support network connectivity basic server monitoring IT asset management security tools and incident management to ensure smooth IT operations.

Key Responsibilities

• Provide desk-side and end-user IT support for desktops laptops printers and other IT peripherals.
• Install configure maintain and troubleshoot IT hardware software and network devices.
• Monitor the health and performance of local IT servers networks and end-user devices.
• Support LAN/WAN connectivity and coordinate with network service providers during outages.
• Assist with server monitoring backup and restoration activities.
• Manage user accounts access permissions software licensing and information security compliance.
• Handle IT asset inventory allocation tracking replacement and hardware upgrades.
• Coordinate with vendors and OEM partners for hardware maintenance repairs warranty and replacements.
• Support conference room setup and troubleshooting of video conferencing and audio-video equipment.
• Manage incidents and service requests ensuring timely resolution within defined SLAs.
• Work with central IT and other support teams for ticket escalation and resolution.
• Manage endpoint security tools antivirus BitLocker and related security solutions.
• Support incident reduction process improvements and automation initiatives.
• Maintain IT documentation inventory records and operational reports.

Required Skills

• 1-2 years of experience in Desktop Support End User Computing (EUC) or IT Infrastructure Support.
• Hands-on experience in Windows desktop/laptop installation and troubleshooting.
• Knowledge of LAN WAN TCP/IP DNS and DHCP.
• Basic understanding of Windows Server administration monitoring backup and restoration.
• Knowledge of Active Directory and user administration.
• Exposure to SCCM and ManageEngine tools.
• Understanding of IT asset management and inventory tracking.
• Knowledge of antivirus and endpoint security tools such as BitLocker CrowdStrike (CS) and Zscaler (ZS).
• Experience in incident and service request management.
• Basic understanding of ITIL processes.

Preferred Skills

• Exposure to video conferencing and audio-video equipment support.
• Experience coordinating with vendors service providers and OEM partners.
• Knowledge of patch management and endpoint compliance.
• Exposure to IT support automation and incident reduction.

Required Skills:

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