Director-Application Support
Job Location:
Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
| 15 years of IT experience with 6 years in senior leadership roles managing application support. |
| Extensive experience supporting US healthcare applications at scale. |
| Strong knowledge of ITIL service management and enterprise support models. |
| Proven success managing large offshore delivery organizations. |
| Exceptional executive communication and stakeholder management skills. |
| Minimum of 6 years of management experience. |
| Healthcare Inspired |
| Passion and concern with improving the organization |
| ITIL Framework understanding and knowledge. ITIL Foundations Certification or higher preferred |
| Exemplary leadership with excellent communication and inter-personal skills. |
| Proven management ability with strong development processes and practices background. |
| Excellent oral written and presentation skills and be comfortable in front of executive audience. |
| Focused customer perspective toward service delivery and the ability to influence continuous service improvements. |
| Proven organizational skills including team building and mentoring. |
| Ability to work with personnel at all levels of the enterprise in a cooperative and effective manner. |
| Experience with EHR/EMR platforms (Epic Cerner Meditech) or healthcare payer ecosystems. |
| Exposure to cloud-native platforms observability tools and automation frameworks. |
| Experience driving large-scale support transformation or operating model redesign. |
| Prior experience working directly with US healthcare providers payers or health systems. |
| Strong knowledge of the business including the applications and interdependencies. |
| Excellent conflict management and negotiation skills with the ability to consistently achieve win-win results. |
| Proven coach with a track record of developing staff and recruiting highly skilled candidates |
| Working knowledge of technology and correlation to solving business problems. |
| Working knowledge of vendor management principles and procedures. |
| Good understanding of statistical methods and metrics development. |
| Strong Program/Project Management Skills - Demonstrated success in large project implementations |
| Leadership and team building |
| Time management and organizational skills |
