Desktop Support Admin I

Job Description

Hi Im Arpana D.R your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

The Desktop Support Administrator I is responsible for the resolution of on-site and remote client service requests issues and training. These service requests and issues include but are not limited to supporting PC hardware operating systems software mobile devices executive support conference room technology printers and user education. Assist in identifying issues and root causes using problem analysis and then implementing temporary or permanent fixes to restore service to the customer as soon as possible. Engaging other support teams as needed to assist in resolutions to issues requests and training.

We are looking for Desktop Support Admin I who will:

• You will install configure and support computing technology
• You will Participate in on-call after hours/weekend rotating schedule
• You are accountable for hardware and software inventory
• You will maintain documentation for team processes procedures and knowledge articles to ensure accuracy.
• You will perform executive conference room and meeting support which could include assisting with meeting setup conference room technology and other solutions
• Regular and reliable attendance is required
• Incumbent is accountable for professional working behavior to include:
• Building and maintaining constructive working relationships
• Implementing proactive and concise communications
• Acting as a resource to colleagues
• Engaging in collaborative thinking and problem solving while demonstrating CSGs core competencies and values
• Employee may perform duties outside of their normal responsibilities as needed

Is this opportunity right for you We are looking for candidates who have:

• Associates degree or equivalent experience required
• 13 years of previous deskside / IT floor support experience in a corporate environment
• Experience in laptop provisioning for employee onboarding and asset recovery during offboarding
• CompTIA A Microsoft 365 Certified: Endpoint Administrator Associate or Jamf Certified Associate/Technician
• Experience supporting and troubleshooting Office 365 Windows 11 Microsoft Teams Active Directory MFA PowerShell VoIP systems network printers audio/video conferencing equipment Citrix environments Microsoft Cloud PC Intune device management Microsoft Autopilot JAMF SCCM and remote support tools such as Bomgar.
• Familiarity with ticketing and ITSM platforms including Remedy JIRA Helix and Azure DevOps (ADO).
• Experience with mobile device provisioning and endpoint lifecycle management is beneficial.
• Ability to quickly learn and apply new technologies tools and professional IT support concepts.
• Strong verbal and written communication skills with the ability to explain technical information to both technical and non-technical users.
• Ability to provide after-hours and on-call support for executive escalations outages emergency incidents office moves and other critical business needs including weekends and holidays as required.
• Understanding of networking fundamentals terminology troubleshooting and end-user connectivity support.
• Ability to create update and follow technical procedures and support documentation to ensure operational consistency and clarity.
• Self-motivated with a proactive customer-focused and team-oriented approach.
• Commitment to staying current with emerging technologies endpoint management solutions and desktop support best practices
  Job location : Work from Office

CSGer Perks & Benefits:

• Work from Home in-office or hybrid
• Employee Belonging Groups
• Healthcare: Dental Medical and Vision
• Paid Vacation Volunteer and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.