Deskside Technician l
Job Location:
Monthly Salary:
Posted on:
11 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Who we are
Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.
What will you do
- Provide Level 1 and Level 2 deskside support for desktops laptops mobile devices printers and peripherals
- Diagnose and resolve hardware software OS and network-related issues
- Perform installation configuration imaging and upgrades of systems and applications
- Troubleshoot Windows and/or macOS operating systems
- Support Active Directory tasks (password resets account unlocks group membership changes)
- Assist with email and collaboration tools (Outlook Microsoft Teams OneDrive SharePoint)
- Support VPN WiFi and basic network connectivity issues
- Manage incident request and asset documentation in an ITSM / ticketing system (ServiceNow Remedy etc.)
- Escalate unresolved issues to higher-level support teams when required
- Perform hardware replacements break/fix activities and warranty coordination
- Maintain IT asset inventory and lifecycle records
- Follow ITIL processes security policies and compliance standards
- Provide excellent customer service and communicate technical information clearly
What do you need to succeed
- 3 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 and Mac OS
- Experience troubleshooting and replacing hardware on PCs/laptops.
- Bachelors degree in Computer Science or similar
- Prior experience in desktop support or related field
- In-depth knowledge of desktop hardware and software systems
- Excellent written and verbal communication skills
- Proficient in computer operating systems such as Mac Linux and Windows
- Exceptional time-management and multitasking abilities
- Strong problem-solving and interpersonal skills
- Experience supporting Microsoft Office - Microsoft Office 2016 including MS Lync Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection Bitlocker SCCM and RDP.
What youll get- Work with brilliant minds often within a global capacity;
- Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well.
Why were different
- Brazilian and privately owned company;
- Agility flexibility and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making
Take a look for yourself
Heres one of our own talking about the culture space and growth opportunities:
Who we are
Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.
What will you do
- Provide Level 1 and Level 2 deskside support for desktops laptops mobile devices printers and peripherals
- Diagnose and resolve hardware software OS and network-related issues
- Perform installation configuration imaging and upgrades of systems and applications
- Troubleshoot Windows and/or macOS operating systems
- Support Active Directory tasks (password resets account unlocks group membership changes)
- Assist with email and collaboration tools (Outlook Microsoft Teams OneDrive SharePoint)
- Support VPN WiFi and basic network connectivity issues
- Manage incident request and asset documentation in an ITSM / ticketing system (ServiceNow Remedy etc.)
- Escalate unresolved issues to higher-level support teams when required
- Perform hardware replacements break/fix activities and warranty coordination
- Maintain IT asset inventory and lifecycle records
- Follow ITIL processes security policies and compliance standards
- Provide excellent customer service and communicate technical information clearly
What do you need to succeed
- 3 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 and Mac OS
- Experience troubleshooting and replacing hardware on PCs/laptops.
- Bachelors degree in Computer Science or similar
- Prior experience in desktop support or related field
- In-depth knowledge of desktop hardware and software systems
- Excellent written and verbal communication skills
- Proficient in computer operating systems such as Mac Linux and Windows
- Exceptional time-management and multitasking abilities
- Strong problem-solving and interpersonal skills
- Experience supporting Microsoft Office - Microsoft Office 2016 including MS Lync Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection Bitlocker SCCM and RDP
What youll get
- Work with brilliant minds often within a global capacity;
- Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well.
Why were different
- Brazilian and privately owned company;
- Agility flexibility and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
Take a look for yourself
Heres one of our own talking about the culture space and growth opportunities: Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
