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Deskside Technician II

Stefanini Group

Job Location:

Bengaluru - India

Monthly Salary: Not provided by the employer

Posted: 4 November 2026 (13 hours ago)

Application Deadline: 1 February 2027

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 11 operating systems
Support mobile devices printers scanners wireless VPN etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs spare parts and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the clients ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup restoration and migration of user data
Smart Hands support with networking server and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed

Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
Able to uphold a positive attitude at all times even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk bend stand for long hours and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience ideally in a corporate environment
Proven ability to handle challenging rapid-response user support
Proven ability to balance prioritize and organize multiple tasks

Desired Characteristics

A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Heres one of our own talking about the culture space and growth opportunities: Handle tickets incident (IT problem logged by user)
2. Handling Request ticket (setup and supply laptop and collection computer and update record/ software request)
3. Engage hardware vendor for servicing or quotation if needed for Laptop/Desktop
4. Handle project if there is a requirement
5. Handle Adhoc or Project requirement / Hands and Feet task this will be created as a request task
6. (Mounting Server/ Switch. Instruction and information will be given by support team Deskside do not required to have knowledge to configure server or switch)
7. Patching of network cable to switch or server if required
8. Our Deskside are supposed to work in Office unless it is a Government regulation or Client company request to work from home (Example Covid)
9. Manage Asset that are delivered and update record. (every quarter there will be asset inventory this needs to be done physically to scan for audit purposes)

Position performing client-site servicing repair and/or installation of company product(s).
This job may include any aspect of product field support including system hardware and software and systems networking.

Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on
assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.
Attendance and schedule adherence are requirements of this position.
* Providing hardware/software support services to onsite client including break/fix.
* Implementing virus detection and eradication procedures.
* Diagnosing end-user system failures and implement repair solutions.
* Diagnosing printer and other peripheral devise failures and implement repair solutions.
* Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
* Providing installation and upgrading services of hardware and software.
* Configuration and troubleshooting of phones and other mobile devices tablets and PDAs.
* Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
* High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.
* Knowledge of multiple manufacturers and operating systems.
* Excellent troubleshooting capability.
* Ability to work in a team environment as well as independently.
* Ability to communicate technical information -technical audiences.
* Excellent verbal and written communication skills.
* Ability to complete assignments with no supervision.
* Ability to search internally/externally for support information.
* Customer-oriented attitude.