Datacenter Security Operations Manager

Microsofts Cloud Operations Innovation (COI) organisation powers the infrastructure supporting Microsofts cloud services. Datacenter Physical Security is responsible for protecting people facilities assets and critical infrastructure.

The Datacenter Security Operations Manager (DSOM) leads day-to-day physical security operations across assigned Microsoft datacenters campuses and metro locations. The role provides operational leadership security subject-matter expertise and oversight of contracted security services ensuring physical security measures remain effective resilient and aligned with Microsoft policies standards and operational requirements.

The ideal candidate will work closely with Datacenter Operations Engineering Environmental Health and Safety Compliance Investigations Security Design and Delivery lease providers construction partners and contracted security service providers.

• Lead and oversee physical security operations across assigned datacenters campuses and metro locations.
• Ensure security programmes procedures post orders and site-specific instructions are implemented consistently.
• Assess the effectiveness of access control video surveillance intrusion detection alarms physical barriers screening checkpoints and other security measures.
• Conduct regular site visits security reviews and operational assessments to verify compliance with established security baselines.
• Monitor operational performance identify gaps and drive corrective and preventive actions.
• Maintain accurate security documentation operational records and leadership reporting.

• Lead on-site response to security incidents threats and significant operational events.
• Coordinate response activities with Datacenter Operations security service providers lease providers internal security teams and local authorities as appropriate.
• Support security investigations fact-finding evidence preservation root-cause analysis and after-action reviews.
• Ensure incident and investigation records are prepared accurately and actions are tracked to closure.
• Apply lessons learned from incidents to strengthen operational controls and procedures.
• Support security bridge calls and provide timely situation updates to security leadership and stakeholders.

• Conduct or support physical security risk assessments and develop practical mitigation plans.
• Maintain audit readiness across assigned locations.
• Coordinate audit evidence and support internal external customer and regulatory audit activities.
• Present site physical security posture during audits and operational reviews.
• Track audit observations risk actions and remediation commitments to closure.
• Monitor changes in the local threat and operating environment and recommend appropriate adjustments to security posture.

• Provide operational oversight of contracted security service providers and ensure services are delivered in line with contractual and programme expectations.
• Establish a structured governance cadence with vendor security management including operational reviews performance discussions and action tracking.
• Review security incidents staffing readiness training procedure compliance technology issues and service-delivery risks.
• Hold service providers accountable for timely remediation of operational gaps while maintaining professional working relationships.
• Support security staffing readiness for new sites checkpoints operational expansions and changes in site requirements.

• Support physical security readiness for new datacenters site expansions beneficial-use activities early access checkpoint deployments and security lockdowns.
• Participate in security integration end-to-end readiness and transition discussions.
• Review security readiness requirements implementation plans site start-up activities and unresolved security issues.
• Coordinate with Security Design and Delivery project teams Datacenter Operations and security service providers to transition new facilities into steady-state operations.
• Participate in security-related projects technology deployments and changes to physical security infrastructure or procedures.

• Build effective relationships with Datacenter Operations Engineering Environmental Health and Safety Compliance Security Design and Delivery Investigations lease providers and other internal stakeholders.
• Provide physical security expertise and risk-based guidance to business partners.
• Communicate security risks operational constraints and mitigations clearly to management and stakeholders.
• Influence cross-functional teams to achieve security outcomes without direct organisational authority.
• Represent physical security in operational governance readiness and business-review forums.

• Participate actively in the local crisis management structure.
• Support emergency preparedness crisis-response exercises and business-continuity activities.
• Provide on-site security leadership during significant incidents or periods of elevated risk.
• Ensure contracted security teams understand and execute their responsibilities under emergency and crisis-management plans.
• Identify resilience gaps and support practical contingency and recovery measures.

• Promote security awareness vigilance and responsible reporting across the datacenter community.
• Support initiatives addressing insider risk access control protection of data-bearing devices and other physical security risks.
• Analyse incidents trends security metrics and operational feedback to identify improvement opportunities.
• Contribute to regional security programmes standardisation and the adoption of effective security practices.

• 14 years of professional experience in physical security security operations critical-infrastructure protection military service law enforcement investigations intelligence risk management or a closely related field.
• A minimum of 3 years of corporate security experience within a private-sector organisation operating established security governance compliance reporting and stakeholder-management processes.
• Demonstrated experience managing physical security operations in a complex high-availability or critical-infrastructure environment.
• Experience overseeing contracted security services guarding operations or third-party service providers.
• Experience managing security incidents investigations operational risks and corrective actions.
• Working knowledge of physical security systems including access control video surveillance intrusion detection alarms and screening technologies.
• Experience supporting security audits compliance reviews risk assessments and remediation programmes.
• Strong stakeholder-management skills with the ability to work across operations engineering compliance facilities project and vendor teams.
• Strong written and verbal communication skills including preparation of incident reports risk summaries and leadership updates.
• Ability to make sound risk-based decisions in time-sensitive and operationally demanding situations.
• Ability to travel between supported datacentre locations as business needs require and provide on-site support during significant incidents or critical operational activities.

• Bachelors degree in security management risk management business administration engineering criminal justice or a related discipline or equivalent practical experience.
• Experience supporting datacenters cloud infrastructure telecommunications utilities manufacturing energy or another critical-infrastructure sector.
• Experience working within a multinational corporation or similarly complex organisation.
• Experience in new-site delivery security commissioning operational readiness checkpoint deployment or site lockdown activities.
• Experience in crisis management emergency response business continuity or operational resilience.
• Experience managing multi-site security operations or security programmes across a metro or regional footprint.
• Professional certification such as Certified Protection Professional (CPP) Physical Security Professional (PSP) Professional Certified Investigator (PCI) Project Management Professional (PMP) or an equivalent recognised credential.
• Working knowledge of relevant Indian regulatory statutory and operational requirements applicable to private security and critical infrastructure.
• We encourage candidates to apply even if they do not meet every qualification listed. If your experience is closely aligned with this role and you are passionate about protecting critical infrastructure we welcome your application.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. If you need assistance and/or a reasonable accommodation due to a disability during the application process please let us know.

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC