Data Platform & Production Support Engineer

About The Job:

• As the Data Platform & Production Support Engineer you will oversee optimize and support our comprehensive enterprise data ecosystem which includes Tableau Online Snowflake Fivetran dbt Altimate AI AWS EC2 OKTA and Wisdom AI.
• This hybrid role combines system administration identity and access management (IAM) AI-enhanced workflow optimization data pipeline oversight and advanced tier-2/3 support across business applications to guarantee the security performance and reliability of our data platforms.

Essential Job Functions:
Platform Administration & Security Management

• Manage user provisioning site administration and Role-Based Access Control (RBAC) across core data platforms including Tableau Online Snowflake Fivetran dbt Altimate AI AWS EC2 Revifi Obsidian and Wisdom AI.
• Administer OKTA groups application tiles API credentials and execute routine OAuth token rotations across all supported tools including non-SCIM applications like Wisdom AI.
• Lead quarterly User Access Reviews (UAR) to ensure security compliance across Snowflake Tableau Online Fivetran dbt Wisdom AI and related enterprise apps.
• Implement robust security measures including managing service accounts IP whitelisting and formulating cross-tool network policies.
• Process and manage access exception requests according to established approval workflows.

Tableau Online & BI Production Support

• Monitor Tableau Online environment health and site performance tracking dashboard load times extract statuses and user engagement via built-in administrative views.
• Ensure the successful execution of scheduled data extracts and Tableau-to-Snowflake flow refreshes quickly addressing any failures to prevent business downtime.
• Facilitate the deployment and publication of optimized dashboards post-Change Advisory Board (CAB) approval.
• Act as the primary escalation point for users troubleshooting visualization errors data connectivity issues and assisting with custom query executions.
• Serve as the main administrator for the Tableau Online environment managing user groups licenses and permissions.

Data Engineering Pipeline & AI Automation (Fivetran dbt Altimate AI EC2)

• Fivetran: Conduct daily health checks on connectors provision new integrations refresh expired tokens validate data syncs and partner with Fivetran support for advanced troubleshooting.
• dbt & Altimate AI: Track dbt job execution and speed. Leverage Altimate AI (dbt Power User / Altimate Code) to automate model documentation enforce testing track column-level lineage and perform blast radius impact analysis before code deployments.
• AWS EC2: Maintain and support background engineering scripts and cron jobs on EC2 instances. Handle user/role administration rotate credentials and troubleshoot process failures.
• Perform comprehensive end-to-end pipeline validations from raw data ingestion to the final reporting layers.

Snowflake Administration & Cost Optimization

• Monitor virtual warehouse compute performance storage utilization and query runtimes.
• Utilize Altimate AI FinOps features alongside Snowflakes auto-suspend and scaling policies to pinpoint resource-heavy queries right-size compute instances and drive cost efficiencies.
• Audit automated data pipelines from external sources to quickly identify and resolve load failures or data anomalies.
• Execute database cloning from production environments as needed while maintaining strict network policies and IP allowlists for service accounts.

Application & Tool Support (Syndigo/Riversand Wisdom AI Revifi)

• Wisdom AI: Provide ongoing administration and technical support managing non-SCIM manual user onboarding RBAC JIRA ticket workflows and OKTA tile configurations upon manager approvals.
• Syndigo / Riversand: Manage the user lifecycle (onboarding/offboarding) via JIRA ensuring proper business approvals. Coordinate Keep The Lights On (KTLO) updates such as data fixes and picklist changes and standard rule changes through sandbox environments and CAB approvals.
• Revifi: Partner with Revifi support to resolve issues related to platform spend data observability and governance.

Operations Incident Management & Process Lifecycle

• Actively triage and resolve support tickets within the JIRA and Salesforce data queues.
• Drive database lifecycle management including the safe decommissioning of legacy databases (incorporating strict communication cadences: two-week notices Slack reminders and 24-hour final warnings).
• Refresh CIO dashboard metrics and ensure accurate data communications to leadership.
• Spearhead Proofs of Concept (POCs) for evaluating new platforms connectors and AI tools including Wisdom AI enhancements and integrations collaborating across teams for seamless implementation.
• Author and maintain comprehensive Standard Operating Procedures (SOPs) system configurations and user documentation.

Qualifications:
Key Qualifications & Technical Skills

• Platform Expertise: Proven experience administering SaaS and cloud environments particularly Tableau Online Snowflake Fivetran dbt Altimate AI AWS EC2 and specialized application platforms like Wisdom AI.
• IAM & Security: Deep knowledge of OKTA RBAC methodologies OAuth token management non-SCIM user provisioning IP allowlisting and executing UAR compliance audits.
• AI & Data Tooling: Familiarity with Altimate AI capabilities (dbt Power User Altimate Code CLI) and AI-assisted data tools (e.g. Wisdom AI) for user support documentation and query execution.
• Scripting & Querying: Advanced SQL proficiency for system troubleshooting and query optimization; capable of managing automated bash/Python scripts within Linux/EC2 environments.
• Data Observability: Strong grasp of modern ELT/ETL pipelines data synchronization and data quality platforms (e.g. Revifi).
• Agile & ITSM Processes: Skilled in navigating JIRA Salesforce ticketing Git version control and Change Advisory Board (CAB) deployment standards.
• Communication: Excellent written and verbal communication skills for cross-functional collaboration technical documentation and proactive system-alert messaging.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes and for additional job opportunities please visit Jobs In India VARITE .

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If youre not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program where youll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status.