Customer Support Executive
Job Location:
Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for a Customer Support Executive to provide excellent service to our customers by handling inquiries, resolving complaints, and ensuring a smooth customer experience. The ideal candidate should be patient, professional, and able to communicate clearly while solving issues efficiently.
Key Responsibilities:
- Respond to customer inquiries through phone, email, or chat in a timely and professional manner
- Resolve customer complaints and provide appropriate solutions or alternatives
- Escalate complex issues to the relevant department when needed
- Maintain accurate records of customer interactions, complaints, and resolutions
- Follow up with customers to ensure their issues are resolved
- Provide product, service, and order-related information to customers
- Support the team with day-to-day service and administrative tasks
Requirements:
- Good verbal and written communication skills
- Strong problem-solving and customer-handling ability
- Basic computer skills and familiarity with MS Office, email, and CRM tools
- Ability to work in a fast-paced environment and manage multiple tasks
- A customer-focused attitude with patience and professionalism
- Previous experience in customer service or support is preferred
Company Industry
Electric Lighting Equipment Manufacturing
Key Skills
- Customer support
- Call handling
- Email support
- CRM
- Ticketing systems
- Problem solving
- Communication
- Complaint resolution
- MS Office
- Technical troubleshooting
About Company
100 employees
Havells India Limited is one of the leading electrical equipment and consumer appliance companies in India. The company manufactures a wide range of electrical products used in homes, offices, and industries.
