Content Management, Program Manager

Do you love driving strategic initiatives and managing complex cross-functional projects Are you passionate about stakeholder management and translating business needs into actionable requirements Do you have a proven track record of delivering high-impact projects in a fast-paced environment If you enjoy optimizing processes managing timelines and coordinating teams to achieve business objectives then wed love to talk to you about joining Amazons Customer Partner & Trust Content Management (CPTCM) team as a Project Manager.

Key job responsibilities
- Project Planning & Execution: Develop comprehensive project plans define scope establish timelines allocate resources and drive execution from initiation through delivery
- Stakeholder Management: Build and maintain relationships with cross-functional partners including legal operations product engineering and content teams across global regions
- Requirements Gathering & Documentation: Write detailed Business Requirements Documents (BRDs) that translate business needs into technical specifications and actionable deliverables. This includes Narratives PRFAQs and other strategic documents that capture business objectives stakeholder needs and implementation roadmaps.
- Process Improvement & Risk Management: Analyze existing workflows identify inefficiencies implement process optimizations and proactively address project risks to ensure on-time delivery

A day in the life
As a Project Manager you will be responsible for managing projects that improve the content and communications experience of both internal and external customers. You will coordinate cross-functional initiatives manage project timelines and ensure deliverables meet stakeholder requirements across global teams. You are not a project coordinator; you are the strategic owner of project success and stakeholder alignment.

You will work with global stakeholders to understand business priorities and legal requirements that drive project needs. Its important that you are self-motivated to identify opportunities for process improvements and operational efficiencies. Amazon is a fast-paced environment and you must be committed to partnering with internal and external stakeholders to deliver projects that respond to the rapidly changing seller landscape.

In addition to managing projects you will also contribute to team-level strategic goals and initiatives. You will be expected to demonstrate strong project management skills by coordinating cross-functional initiatives managing project roadmaps tracking dependencies and ensuring on-time delivery of key milestones. Your stakeholder management abilities will be critical as you build relationships across multiple teams facilitate alignment meetings gather requirements and navigate competing priorities. You will be responsible for writing Business Requirements Documents (BRDs) that clearly articulate project objectives technical specifications success metrics and resource needs for tooling and process improvements. You will identify and troubleshoot systemic issues impacting operations and partner with technical teams to drive resolution.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree or equivalent in a related field
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience communicating technical concepts and processes using clear simple language and visuals

- 2 years of driving process improvements experience
- Knowledge of general AI tools
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

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