Configuration Manager

Location: India Mumbai

The Agfa-Gevaert Group develops manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions mainly for the printing industry and the healthcare sector as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets it also contributes to everyday life around the world. Whenever you read a newspaper or visit a hospital Agfa technology is often involved behind the scenes. The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems by delivering innovative technology high-quality solutions and sustainable business practices. Agfas headquarters and parent company are located in Mortsel Belgium.

Agfa is seeking a Configuration Manager to join its Global ICS (Information & Communication Systems) this role you will be responsible for ensuring the accuracy integrity and governance of configuration and asset information across Agfas global IT environment. You will own the Configuration Management process and ensure that the Configuration Management Database (CMDB) accurately reflects the current state of IT services infrastructure applications and assets throughout their lifecycle.

As a key member of the IT Service Management organization you will support critical IT processes including Change Management Incident Management Problem Management Asset Management and Risk Management. You will work closely with internal stakeholders business units service providers and technology partners to ensure reliable data effective governance and operational excellence.

You are highly organized detail-oriented and passionate about data quality and governance. You enjoy collaborating with multiple stakeholders improving processes and creating transparency across complex IT environments.

You possess:

• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder management capabilities.
• Strong coordination and organizational skills.
• A structured and process-driven mindset.
• Strong understanding of data quality governance and compliance principles.
• A proactive approach to continuous improvement and operational excellence.

• Own and continuously improve the Configuration Management process.
• Ensure Configuration Item (CI) records remain accurate complete and up to date throughout their lifecycle.
• Manage maintain and enhance the Configuration Management Database (CMDB) including data structures standards and governance controls.
• Support Change Management by ensuring configuration data is available accurate and aligned with approved changes.
• Conduct configuration audits and verification activities to ensure compliance and data accuracy.
• Monitor and improve data integrity and quality across configuration and asset records.
• Coordinate with internal stakeholders business units vendors and service providers to maintain accurate configuration information.
• Validate and reconcile managed Configuration Items with Agfa business units.
• Ensure timely tracking and return of leased devices to leasing companies.
• Produce governance reports metrics and compliance reporting related to configuration and asset management.
• Manage configuration-related escalations and ensure timely resolution.
• Act as backup for the Change Manager when required.

• Bachelors degree in Information Technology Computer Science Engineering Business Information Systems or a related field.
• Proven experience in Configuration Management Asset Management IT Service Management or IT Operations.
• Strong understanding of Configuration Management principles CMDB governance and IT asset lifecycle management.
• Experience working with CMDB platforms and asset management solutions.
• Solid understanding of IT Service Management processes including Change Incident and Problem Management.
• Experience working in outsourced IT environments and collaborating with external service providers.
• Strong reporting data governance and process management skills.
• Excellent communication and stakeholder coordination capabilities.
• ITIL Foundation certification or comparable IT Service Management certification is considered an asset.

• Work in a global multicultural and collaborative team environment.
• Opportunity to contribute to digital transformation initiatives.
• Competitive compensation and benefits.
• Long-term learning and career development opportunities.
• Be part of a global IT organization that underpins business-critical operations worldwide.
• Collaborate with international teams service providers and technology partners.
• Play a key role in improving data quality governance and operational stability across Agfas global IT landscape.
• Help build a reliable and transparent IT environment that enables effective service delivery and informed decision-making.

If you are passionate about Configuration Management governance data integrity and continuous improvement and you enjoy working in a global IT environment we invite you to join Agfa and contribute to the reliability and effectiveness of our worldwide IT services.