Concierge Associate Fairmont Agra

**Responsibilities:**

• Provide exceptional guest services and personalized assistance to hotel guests ensuring their comfort and satisfaction throughout their stay
• Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements
• Arrange transportation services including airport transfers local tours and sightseeing excursions
• Offer comprehensive local knowledge and recommendations for attractions cultural sites shopping and entertainment venues in and around Agra
• Handle special guest requests and resolve issues promptly and professionally to exceed expectations
• Manage the concierge desk operations including answering inquiries via phone email and in-person interactions
• Maintain detailed records of guest requests and preferences to ensure continuity of service
• Coordinate with hotel departments and external vendors to fulfill guest needs efficiently
• Assist with event planning and coordination for guest celebrations and special occasions
• Provide multilingual support where applicable to serve diverse international guests
• Maintain professional appearance and demeanor while representing the Fairmont brand
• Stay current with local events weather conditions and travel advisories to provide accurate information

Qualifications :

**Required Qualifications:**

• High school diploma or equivalent; hospitality or customer service certification preferred
• Minimum 2 years of experience in a concierge guest services or luxury hospitality environment
• Exceptional interpersonal and communication skills with the ability to interact professionally with diverse clientele
• Strong organizational and multitasking abilities to manage multiple guest requests simultaneously
• Proficiency in English; additional language skills (Hindi French Spanish or Mandarin) highly valued
• Comprehensive knowledge of Agras attractions cultural sites dining establishments and local services
• Proficiency with hotel management systems reservation platforms and Microsoft Office applications
• Demonstrated problem-solving skills with a customer-centric approach to conflict resolution

Additional Information :

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow Learn and Enjoy
• Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Full-time