Cloud Engineer L2L3

Department: Cloud Infrastructure / Technical Operations
Location: Pune and Nashik
Experience: Minimum 3 years for L2 and 5-7 years for L3 tech
Shift: 24x7 operations 3 rotational shifts
Employment Type: Full-time
Qualification: Bachelors degree in Computer Science Information Technology or a related field (preferred)

JOB SUMMARY
Leapswitch Networks is hiring a Cloud System Administrator to run maintain and troubleshoot its CloudPe cloud infrastructure in a 24x7 environment. The role covers Linux and Windows server administration Docker and Kubernetes workloads dedicated servers virtualization and Level 2 technical support. Hands-on experience with Linux Docker Kubernetes and Windows Server plus strong Troubleshooting skills is mandatory. Knowledge of OpenStack is an added advantage. The System Administrator will work in 3 rotational shifts and must be able to handle incidents independently keep services available and maintain secure reliable operations.

KEY RESPONSIBILITIES
1. Linux and Windows Server Administration
- Install configure maintain and troubleshoot Linux distributions (RHEL/AlmaLinux/Rocky Ubuntu Debian) and Windows Server environments.
- Manage system services users permissions storage filesystems and server resources.
- Perform OS updates patch management log analysis and performance monitoring.
- Troubleshoot boot failures service crashes resource bottlenecks and server availability problems.
2. Docker and Kubernetes
- Deploy manage and troubleshoot Docker containers and container images.
- Operate Kubernetes clusters including pods deployments services ingress and networking.
- Troubleshoot container failures resource limits and application connectivity issues.
- Monitor containerized workloads and maintain service availability.
3. Cloud Infrastructure Management
- Deploy configure and maintain CloudPe infrastructure and dedicated servers.
- Manage compute storage networking and virtualization resources.

- Monitor resource utilization and optimize infrastructure performance.
- Troubleshoot infrastructure-level issues affecting cloud services and virtual machines.
4. Virtualization and Cloud Platforms
- Work with virtualization technologies such as KVM VMware or Hyper-V.
- Troubleshoot VM provisioning migration networking and resource allocation issues.
- Assist with platform upgrades maintenance and infrastructure expansion.
5. Networking and Security
- Troubleshoot TCP/IP routing VLANs bridges bonding and network connectivity.
- Configure and troubleshoot DNS SSL certificates firewalls VPNs and load balancers.
6. Technical Support and Incident Management
- Provide Level 2 support for escalated cloud infrastructure and server issues.
- Handle incidents involving server failures VM issues storage networking and service availability.
- Perform root cause analysis and implement corrective and preventive actions.
- Coordinate with internal teams vendors and customers to resolve issues.
- Take part in planned maintenance windows and shift handovers.
7. Automation and Scripting
- Automate repetitive tasks using Bash/shell scripts and Ansible.
- Work with Terraform or similar infrastructure automation tools.
- Support deployment automation and CI/CD workflows.
8. Monitoring and Documentation
- Monitor infrastructure health availability performance and resource utilization.
- Maintain technical documentation troubleshooting runbooks and SOPs.
- Prepare incident reports RCA documents and shift handover notes.
- Flag recurring issues and recommend reliability improvements.

MANDATORY SKILLS
(Candidates must have all of the following. Profiles missing any of these should not be shortlisted.)
- Minimum 3 years of hands-on experience in cloud infrastructure server administration.
- Strong hands-on experience with Linux server administration.
- Strong hands-on experience with Windows Server administration.
- Hands-on experience with Docker (containers images networking volumes).
- Hands-on experience with Kubernetes (clusters pods deployments services troubleshooting).
- Strong troubleshooting skills across OS network storage and application layers.
- Good understanding of networking: TCP/IP DNS firewalls VPNs and SSL.
- Willingness to work 24x7 in 3 rotational shifts including nights weekends and holidays as per roster.

GOOD TO HAVE (ADDED ADVANTAGE)
- Knowledge of OpenStack a strong advantage.
- Experience with virtualization technologies such as KVM VMware or Hyper-V.
- Experience with Ansible Terraform and shell scripting.
- Experience with production infrastructure high availability and performance tuning.
- Exposure to monitoring tools such as Zabbix Prometheus or Grafana.
- Relevant certifications such as RHCSA/RHCE.

SHIFT AND WORK SCHEDULE
The Cloud team runs 24x7 and this role works in 3 rotational shifts (morning evening and night).
- Shifts rotate as per the team roster; exact timings will be shared at the interview stage.
- Night shifts weekend and public holiday duty are part of the rotation.
- System Admin must complete a proper shift handover including open incidents and pending tasks.
- Availability for emergency escalations and planned maintenance windows may be required.

KEY COMPETENCIES
- Strong problem-solving and troubleshooting ability under pressure.
- Clear written and verbal communication including incident updates and documentation.
- Ownership of incidents through to resolution and commitment to service availability.
- Ability to work independently on shift and collaborate with cross-functional teams.