Chat & Email Support Executive

JOB DESCRIPTION

CHAT & EMAIL SUPPORT EXECUTIVE

Position Details Job Title: Chat & Email Support Executive

Department: Customer Support / Customer Experience

Location: GURGAON

Salary: 20000 TO 25000

Experience: Freshers and experienced candidates can apply

Qualification: Graduate preferred; candidates with good communication and computer skills may also apply Employment Type: Full-Time Job Summary We are looking for customer-focused Chat & Email Support Executives to handle customer queries through chat and email channels. The candidate will be responsible for providing accurate information resolving issues professionally and ensuring a positive customer experience. Key Responsibilities l Respond to customer queries and requests through live chat and email in a timely and professional manner. l Understand customer concerns and provide accurate information solutions and guidance. l Handle complaints service requests order-related queries and follow-ups as per company processes. l Maintain clear polite and grammatically correct written communication. l Record customer interactions and update details in the CRM or ticketing system. l Escalate complex or unresolved issues to the appropriate team within the defined timeline. l Follow response-time quality productivity and customer-satisfaction targets. l Maintain customer confidentiality and follow company policies and data-security guidelines. Required Skills & Competencies l Good written communication skills in English; knowledge of Hindi or other regional languages is an advantage. l Basic computer knowledge and familiarity with email web applications and MS Office. l Good typing speed with accuracy and attention to detail. l Ability to understand customer issues multitask and manage time effectively. l Patience a customer-first attitude and a professional approach to problem-solving. l Willingness to work in rotational shifts weekends or holidays if required by the business.

Contact for Applications

HR Contact: Priyansh

Mobile:

Interested candidates may share their updated resume with the HR contact mentioned above.

Required Skills:

GoodwrittencommunicationskillsinEnglishBasiccomputerknowledgeandfamiliaritywithemailwebapplicationsandMSOfficeGoodtypingspeedwithaccuracyandattentiontodetailAbilitytounderstandcustomerissuesmultitaskandmanagetimeeffectivelyPatienceacustomerfirstattitudeandaprofessionalapproachtoproblemsolvingWillingnesstoworkinrotationalshiftsweekendsorholidaysifrequiredbythebusiness