Capacity Planning Analyst (Back Office)

The Capacity Planning Analyst is responsible for the delivery of accurate demand forecasts and capacity plans that enable Entain to meet customer demand efficiently across multiple markets and channels.

• This role focuses on producing highquality planning outputs maintaining forecasting models and providing dataled insight to operational stakeholders. Working closely with the wider Planning & Performance team and supporting strong working relations with the Operations and Finance teams the Analyst helps ensure service targets are met while supporting cost control and business growth

Qualifications :

Knowledge Skills & Experience

Essential

• 13 years experience in an Analyst Capacity Planning Forecasting Resource Planning or Workforce Management role.
• Experience working with data to produce forecasts plans or operational insight in a fastpaced environment.
• Experience of workforce management tools such as NICE WFM (an advantage) Verint Genesys Cloud or Calabrio.
• Strong Excel skills including formulas pivot tables lookups and basic modelling.
• Good analytical skills with strong attention to detail.
• Ability to clearly communicate data and insights to nontechnical stakeholders.
• Experience producing reports or presentations (PowerPoint) for operational audiences.

Desirable

• Experience in contact centre operations gaming betting ecommerce or other highvolume environments.
• Experience supporting planning across multiple teams markets or time zones.

Additional Information :

We know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

Remote Work :

No

Employment Type :

Full-time