Business Intelligence Engineer III, Amazon Now

We are looking for a Business Intelligence Engineer to join the Customer Experience (CX) team at Amazon Now. The BIE will own the end-to-end data ecosystem for CX building scalable ETL pipelines automated dashboards and self-service reporting frameworks that track key metrics across the customer journey including conversion funnels delivery experience retention and NPS. The role involves partnering cross-functionally with Product UX Engineering and Operations teams to define success metrics for feature launches conduct deep-dive analyses on customer behavior and journey pain points support A/B experimentation and build anomaly detection to proactively flag CX degradation.

About the team
Our Quick Commerce team is passionate about solving complex location-based challenges that directly impact millions of customers. We work at the intersection of technology and operations using advanced geo-spatial solutions to transform the way customers receive their deliveries. Our team combines expertise in product management engineering and operations to build innovative solutions that scale globally.

- 10 years of professional or military experience
- 5 years of SQL experience
- Experience programming to extract transform and clean large (multi-TB) data sets
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with AWS technologies
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval data science machine learning and data mining

- Experience working directly with business stakeholders to translate between data and business needs
- Experience managing analyzing and communicating results to senior leadership

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