Business Analyst II, Content Operations

How often have you had an opportunity to be at ground zero of a disruptive fast-growing and evolutionary global Amazon service How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry At Prime Video we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Business Analyst II to join our Workforce Management (WFM) team within Content Publishing this role you will be the analytical engine closest to site operations delivering rapid-response analysis building operational dashboards and creating performance tracking solutions that enable site leadership to make real-time data-driven decisions. You will own the delivery of site-specific analytical solutions including associate scorecards queue health alerting and capacity analysis that directly impact how our operations teams manage day-to-day workforce performance.

This role operates at the intersection of WFM strategy and site execution: you will translate centralized workforce frameworks into site-level analytical tools that make strategic concepts actionable on the ground. The ideal candidate is a fast-moving analyst who thrives on solving urgent operational problems is comfortable building scrappy solutions with light engineering (scripting automation dashboard development) and is energized by being the go-to analytical partner for site leaders across India and Japan.

This role is based in India and operates on a shifted schedule to enable meaningful overlap with U.S. Pacific and Costa Rica time zones. This ensures you are connected to the core WFM team engaged directly with cross-functional stakeholders and able to participate in global leadership forums giving you visibility and influence well beyond a typical site-based analytics role.

Key job responsibilities
- Design build and maintain workforce analytics dashboards and data infrastructure that deliver validated accurate metrics across the organization
- Produce executive-level WBR (Weekly Business Review) reporting that informs leadership decisions on workforce optimization capacity planning and investment stewardship
- Build and maintain real-time metrics dashboards and alerting mechanisms that enable proactive capacity management and minimize idle time
- Provide same-day rapid-response analysis for urgent site operational questions delivering actionable insights under tight timelines
- Create analytical solutions originating from site operational requirements and priorities ensuring site leaders have the data they need to drive performance outcomes
- Own workforce metrics calculation logic including productivity (TPH) utilization queue health and efficiency ensuring data quality and consistency across sites
- Support capacity analysis for resourcing decisions by delivering accurate timely data on workforce deployment utilization and availability
- Build automated reporting and alerting pipelines using SQL scripting and BI tools to reduce manual effort and increase analytical responsiveness
- Execute on the teams technical roadmap delivering milestones on schedule with proactive communication of progress and blockers to leadership


About the team
The Workforce Management team within Prime Video Content Publishing Operations is responsible for maximizing the return on investment of our global workforce through strategic design of how headcount is allocated measured planned and governed. We operate in the critical space between Resource Planning and Site Operations translating funded headcount into optimal deployment strategies establishing measurement systems validating efficiency gains and providing capacity analysis across a multi-site multi-program network spanning Costa Rica India and Japan.

- 2 years of business analyst data analyst or similar role experience
- Experience in advanced SQL & ability to write complex queries from scratch from multiple tables
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience in medium to high complexity data analysis using Excel requiring the use of pivot tables and/or other data manipulation features and formulas
- Experience communicating research findings and analysis in both written and spoken channels
- Ability to work a shifted schedule with overlap into U.S. Pacific time zone hours (typically India evening hours) to support global team collaboration and stakeholder engagement

- Bachelors degree in engineering statistics computer science operations research business analytics information systems or equivalent or Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent
- Experience scripting for automation (e.g. Python Perl Ruby)
- Experience building data pipelines or automated ETL processes
- Experience producing executive-level reporting (WBR MBR QBR formats)
- Familiarity with workforce productivity metrics (throughput utilization scheduling efficiency)

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