Billing Analyst

At Arctic Wolf you wont just watch the cybersecurity industry evolve youll help lead the change. Our global Pack is made up of people who thrive on solving hard problems moving fast and building technology that protects organizations around the world. Were proud to be recognized by Forbes CNBC Fortune CRN Gartner Peer Insights and IDC MarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If youre looking for meaningful work smart teammates and the chance to make a real impact in a high-growth company thats redefining security operationsArctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. Were looking fora/aninsert job title to be part of makingthis/thathappen.

Position Overview and Objective

The Billing Analyst is responsible for the order processing and billing of Arctic Wolfs deals and for providing administrative support to the sales organization. They do this effectively by validating customer purchase orders against their negotiated contracts creating invoice drafts for review and approval and posting the sales transactions once approved. These responsibilities are carried out with utmost focus on customer satisfaction while ensuring full adherence to Arctic Wolfs legal and financial policies. Billing Specialists are highly motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to operational excellence ensures all dealings with others are addressed promptly within tight timeframes.

Hours of Work

This is a remote-based role with standard working hours of 3:00 PM 11:00 PM Monday through Friday with occasional visits to our Bengaluru office.Please note that extended and overnight hours will be required during month-end close periods to supportbilling month-end.

Responsibilities

Primary Responsibilities and Duties

Validate customer purchase orders and contracts for completeness and consistency.

Process orders and conduct invoicing ensuring accuracy and lead time expectations are met.

Effectively manage increased volumes on Month and Quarter Ends.

Troubleshoot and resolve order management and billing issues.

Comply with the organizations legal and financial policies and other internal controls.

Process Credit & Re-bills.

Respond to customer inquiries through the AR inbox.

Collaborate closely with Sales Operations to ensure billing accuracy and alignment with customer agreements.

Experience & Requirements

You have experience working with Salesforce NetSuite or similar ERP/CRM systems

You have experience reviewing customer purchase orders and contracts for accuracy and billing alignment

Youve managed order processing and invoicing in high-volume environments with strong attention to detail

You are comfortable handling increased workload during month-end close periods

You are familiar with credit and rebill processes as well as maintaining compliance with internal controls

On-Camera Policy

To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers. We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2025) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024-2026) andKununuTop Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over10000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity andinclusion andtruly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protectingpeoplesand organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unityhere.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

AllIndiawolves receive compelling compensation and benefits packages including:

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make ourentireexperience asaccessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodationby emailing ViewourHiring Pageto learn more about our application process.

Security Requirements