Associate Stakeholder Delight

This is a remote position.

About Give :

Give exists to alleviate poverty by enabling the world to give. Established in 2000 Give together with its partners is the largest and most trusted giving platform in India. Give enables individuals and organizations to raise and donate funds conveniently to any cause they care about with offerings including crowdfunding corporate giving cause marketing and philanthropy consulting. Gives community of 2.6M donors supports 2800 verified nonprofits serving 15M people across the country.

We are an extremely rare workplace that brings a fast-paced high-growth start-up work culture together with a compassion-driven high-impact work environment.

Our Values : integrity in everything we do empathy towards all serve with passion focused on scale

Role:

Associate - Stakeholder Delight

We are looking for a hands-on and execution-oriented Associate to join the Stakeholder Delight team at Give. As a part of this team you will be responsible for resolving donor and NGO queries on a timely basis. Your primary responsibility in this role will be to delight our key stakeholders (donors fundraisers NGO partners) by engaging with them through multiple communication channels.

Responsibilities

• Provide end-to-end resolution for stakeholder inquiries across Email Chat Calls and Social Media focusing on drafting clear professional and empathetic responses in English.
  
• Take complete ownership of queries/tasks ensuring timely step-by-step resolution within defined SLAs while effectively managing a high volume of daily interactions.
  
• Identify common friction points or recurring stakeholder issues and proactively suggest improvements to enhance the overall platform experience.
  
• Collaborate with cross-functional teams to ensure the timely resolution of issues
  
• Contribute to the creation and upkeep of the development of support materials and internal resources
  
  

Requirements:

• Desire to contribute serve and do impactful work for society
  
• Exceptional written and verbal communication skills in English with a demonstrated ability to craft clear concise and professional email and chat responses.
  
• Strong problem-solving mindset with the ability to take initiative resolve new challenges independently and drive tasks to closure.
  
• Basic computer proficiency including a working knowledge of Microsoft Excel.
  
• High degree of ownership with the ability to navigate a fast-paced environment manage multiple priorities and strictly adhere to SLAs.
  
• Excellent collaboration skills with a positive adaptable and team-oriented approach.
  
• Bachelors degree in any discipline with 04 years of experience. Prior experience in stakeholder management customer success or support is highly preferred.