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Assistant Manager Product Support
Job Location:
Monthly Salary:
Posted:
3 November 2026 (Yesterday)
Posted:
Application Deadline:
31 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Major Responsibilities
Order Engineering & Technical Review
- Review customer orders technical specifications datasheets and project requirements for API pump packages.
- Verify order indents BOM requirements and documentation for completeness and technical correctness.
- Coordinate with Lead / Regional Application Center (LAC / RAC) Contract Management (CM) Project Management and Manufacturing teams for clarification and resolution of technical issues.
- Participate in internal kick-off meetings and provide technical guidance on API requirements and project execution.
Quality Plans & Documentation
- Review and approve Pump Quality Control Plans (QCPs) Inspection & Test Plans (ITPs) and customer documentation requirements.
- Ensure correct application of inspection classes material requirements NDT requirements and witness points as per customer specifications and API standards.
Part List and Drawing Release
- Prepare and release accurate pump part lists (BOMs) in SAP within defined timelines.
- Manage engineering changes and implement revisions resulting from customer comments manufacturing feedback and project requirements.
- Prepare review and release manufacturing drawings assembly drawings machining drawings and assembly check drawings for API pumps and their auxiliaries.
- Control revision management and archiving of engineering documents as per company procedures.
Product Support & Problem Resolution
- Provide engineering support during manufacturing assembly and testing activities.
- Investigate and resolve technical issues related to hydraulics mechanical design materials sealing systems bearings and auxiliary systems.
- Support root cause analysis (RCA) and implementation of corrective and preventive actions (CAPA).
- Participate in field investigations and customer site visits where required to assess critical equipment performance issues.
API Compliance & Product Development
- Ensure compliance with API 610 API 682 and applicable international standards and customer specifications.
- Support development and localization activities for API pump products.
- Coordinate with global engineering centers testing departments and suppliers for design validation and implementation of product improvements.
- Evaluate and implement order-specific engineering developments and customer deviations.
3D Modelling & Design Support
- Support 3D modelling activities by providing required engineering inputs drawings and design data.
- Review and validate 3D models to ensure compliance with manufacturing and assembly requirements.
Standardization & Inventory Optimization
- Participate in standardization projects for pump components and assemblies.
- Support inventory reduction initiatives through component commonization and engineering optimization.
- Maintain engineering master data and ensure consistency across product lines.
Process Improvement & Digitization
- Contribute to digitalization initiatives for engineering and product support processes.
- Develop and improve engineering databases templates and workflows to enhance efficiency and accuracy.
- Maintain engineering documentation and technical libraries.
Requirement Profile:
Formal Education
- Bachelor of Engineering (B.E./.) in Mechanical Engineering
Professional Experience
- 48 years of experience in API pump engineering product support design or application engineering within the pump industry.
Special Skills
- Strong knowledge of API 610 centrifugal pumps.
- Working knowledge of API 682 mechanical seal systems.
- Proficiency in AutoCAD NX/UG or equivalent CAD software.
- Working knowledge of SAP MM/PP modules.
- Familiarity with manufacturing processes materials and testing requirements for API pumps.
- Ability to read and interpret customer specifications datasheets and P&IDs.
Defined Competencies
- Experience in engineering and product support of API centrifugal pumps.
- Sound understanding of pump hydraulics rotor dynamics sealing systems and bearing arrangements.
- Knowledge of international standards codes and customer specifications.
- Strong analytical and problem-solving skills.
- Effective communication and stakeholder management skills.
- Ability to work in cross-functional and global teams.
- Strong documentation and technical reporting skills.
- Customer-focused approach with ownership and accountability.
Preferred Exposure
- API 610 BB1 BB2 BB3 BB5 and OH Pump product lines.
- Mechanical seal support systems as per API 682.
- Reliability engineering and root cause analysis.
- Customer project execution for Oil & Gas Refinery Petrochemical and Power sectors.
- Experience in localization and value engineering initiatives.
Required Experience:
Manager
About Company
KSB is one of the world's leading manufacturers of pumps and valves and also offers a comprehensive range of service activities. The company's products and services are used in process engineering and building services, water and waste water management, and in the energy and mining s ... View more
