Apprentice, IT Operations

We are seeking a highly client-focused Apprentice IT Operations to serve as the first point of contact for colleague support across technology business applications and day-to-day operational enablement. You will provide Level 1 support across end-user technology productivity platforms and business applications delivering consistently high-quality professional and empathetic support experience.

You will operate in a modern AI-enabled support environment leveraging automation self-service and copilots to resolve issues efficiently while exercising sound judgment when escalation is required. Success in this role is defined not only by issue resolution but by clarity of communication ownership through to closure and the overall client experience.

What Will You Do:

You will collaborate closely with:

• Service Desk & Infrastructure teams supporting core platforms endpoints and networks
• Application owners and vendors supporting business and productivity applications
• Information Security to ensure secure handling of accounts devices and data
• HR and business stakeholders supporting onboarding/offboarding processes and ongoing user needs
• Act as the first point of contact for incidents requests and questions across technology and business applications.
• Engage users through multiple channels (ticketing system chat email phone collaboration tools) with professionalism empathy and clarity.
• Translate technical and application-related issues into clear plain-language explanations.
• Operating systems browsers and productivity platforms (e.g. Microsoft 365 Teams Exchange)
• Business and productivity applications within defined Level 1 scope
• Network access and basic connectivity (Wi-Fi VPN remote access)
• Basic device and account support
• Contribute to continuous improvement by:
  - Accurately categorizing and tagging tickets
  - Converting repeat issues into knowledge base articles
  - Providing feedback to improve AI accuracy and self-service effectiveness
• Perform Level 1 identity and access tasks in line with policy:
• Password resets account unlocks MFA setup and troubleshooting
• Standard access requests using predefined roles and workflows
• Support onboarding/offboarding processes to ensure colleagues have the right access at the right time.
• Follow identity verification procedures rigorously.
• Opportunities for automation standardization or experience improvement Support initiatives focused on raising service quality improving first-contact resolution and reducing repeat incidents.

What You Bring:

• Basic Knowledge & Learning Foundation
• Basic understanding of IT support or service desk concepts (academic project or internship experience acceptable)
• Familiarity with:
  - Windows and/or macOS browsers and mobile devices
  - Cloud productivity tools such as Microsoft 365 or Google Workspace
• Basic networking concepts (IP WiFi VPN beginner level)
• Interest in AI tools automation and modern IT systems
• Core Competencies
• ClientFirst Mindset: You treat support as a service relationship not just a ticket queue
• Exceptional Communication: Clear calm and audienceappropriate communication
• Judgment & Ownership: Ability to resolve escalate appropriately and stay accountable
• Curiosity & Learning: Willingness to document share knowledge and continuously improve
• SecurityConscious: Consistently follows security and data protection practices

#LI-HYBRID #LI-PJ1

What We Offer
At Connor Clark & Lunn Financial Group were invested in our greatest asset you. Our shared goals reflect what matters most to our people:

• Your community: we foster belonging through collaboration inclusion and flexibility. Enjoy social events volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees with flexibility in where and how they work
• Your growth: we prioritize your development with meaningful work continuous learning budgets paid study days and support for professional designations.
• Recognizing you: your contributions are rewarded with competitive total compensation retirement savings support wellness credits enhanced parental leave and comprehensive health benefits.

For a closer look at how you can build your career with us we invite you to explore .

We are committed to providing an inclusive accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact if you require accommodation.

AI may be used to support certain stages of our screening & recruitment process. These tools support but do not replace human judgment and decision-making.