Enter a job title or keyword

Application Support Executive

Cloudester Software LLP

Job Location:

Vadodara - India

Monthly Salary: Not provided by the employer

Experience Required: 1-2years

Posted: 12 November 2026 (11 hours ago)

Application Deadline: 9 February 2027

Vacancies: 1 Vacancy

Job Summary

Position: Software Support Executive

Experience Level: 1 - 2 Years

Location: Vadodara Gujarat (On site)

Employment Type: Full-Time

Schedule: 10:00 AM - 7:00 PM IST And 2:30 PM - 11.30 PM IST (Interchanging)

About the Role

We are seeking a proactive customer-focused Application Support Executive to join our technical support this role you will act as the primary point of contact for our clients helping them troubleshoot software issues Technical challenges and ensuring a seamless user experience. The ideal candidate has 1-2 years of hands-on experience in Application troubleshooting ticket management and client communication.

Key Responsibilities

Technical Troubleshooting: Diagnose troubleshoot and resolve software application issues reported by clients via tickets email or phone.
Ticket Management: Self organized to manage tickets efficiently Log track and manage all customer issues using our Insert Ticketing Tool e.g. Jira Zendesk Freshdesk system ensuring adherence to strict Service Level Agreements (SLAs).
Client Communication & Training: Guide users through step-by-step solutions and occasionally conduct remote sessions to train clients on software features and best practices.
Escalation Management: Recreate bugs identify root causes and escalate complex technical/engineering-level issues to the development teams.
Database & Server Support: Perform basic database troubleshooting (e.g. executing basic SQL queries to extract logs) and assist clients with software updates/patches.
Knowledge Base Contributions: Create and update internal/external FAQs and knowledge base articles to empower users with self-service options.
Feedback Loop: Collaborate with product and development teams by sharing user feedback and recurring issue logs to improve the product.

Requirements

Education: Bachelors degree in Computer Science Information Technology BCA or a related technical field.
Experience: 1 to 2 years of proven experience in software support application support or a relevant technical helpdesk role.

Technical Competence:

Good knowledge of Excel

Basic understanding of Windows/Linux OS and networking fundamentals.

Familiarity with web application hosting (e.g. basic IIS/Apache) is a plus.

Good to have working knowledge of databases (e.g. SQL MySQL) to run diagnostic queries.

Interpersonal Skills: Exceptional written and verbal communication skills; ability to explain complex technical concepts clearly to non-technical users.
Problem-Solving: Strong analytical abilities and a keen desire to solve problems independently

Required Skills:

Education: Bachelors degree in Computer Science Information Technology BCA or a related technical field. Experience: 1 to 2 years of proven experience in software support application support or a relevant technical helpdesk role. Technical Competence: Good knowledge of Excel Basic understanding of Windows/Linux OS and networking fundamentals. Familiarity with web application hosting (e.g. basic IIS/Apache) is a plus. Good to have working knowledge of databases (e.g. SQL MySQL) to run diagnostic queries. Interpersonal Skills: Exceptional written and verbal communication skills; ability to explain complex technical concepts clearly to non-technical users. Problem-Solving: Strong analytical abilities and a keen desire to solve problems independently

Required Education:

Bachelors degree in Computer Science Information Technology BCA or a related technical field.

Apply Now