Director of Customer Experience Jobs in Delhi

What Youll OwnEscalation ownership: Escalated tickets across chat email and voice taking over conversations that frontline agents have flagged as high-risk high-emotion or high-value.De-escalation on live chat: Reading a chat in real time and choosing the right de-escalation approach acknowledging t...

About the RoleWere looking for a Customer Experience Strategist to own strategic and operational projects that improve how customers interact with our business from digital journeys to service touchpoints. Youll bridge data technology and cross-functional execution to drive measurable improvements i...

Responsible for overseeing customer service operations across markets.But if that sentence excites you this role probably isnt for you.This is not a support role.This is not a ticket-counting role.This is definitely not a keep customers calm role.This is about shaping how customers feel when they in...