Computer Hardware Jobs in Thane

DescriptionThe RoleManage escalated tickets from Service Desk L1 and other support group.Performs advance troubleshooting and handles more complex issues or unresolved incidents/request.Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require exten...

DescriptionResponsibilities & DutiesWork with the business unit to understand the business requirement thoroughly and develop technical specifications based on functional requirements.Maintain and support existing tools/systems/processes.Identify improvements in the process and stimulate automation...

DescriptionService Desk L1 analyst role being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. Service Desk L1 are the interface between the customer and other tiers of IT support f...