Customer Support Team Lead Jobs in Iceland

Are you ready to take the leap and move to the beautiful sunny island Crete in Greece Explore the great island in your freetime and boost your CV with a job for a big company that provides customer service for big companies Enjoy the weather amazing food beautiful beaches and a low tax rate! The j...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...