Ibex

OverviewTheWorkforce Scheduleris responsible for maintaining the hiring plans developing rolling forecasts generating schedules maintaining rosters and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all cli

OverviewTheWorkforce Scheduleris responsible for maintaining the hiring plans developing rolling forecasts generating schedules maintaining rosters and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all cli

OverviewPrimary goals include managing the relationships with our internal team members ensuring consistent KPI performance delivery providing relevant performance impacting insight to Operations partners AND coordinating with all units to ensure alignment of strategy aimed at improvi

OverviewPrimary goals include managing the relationships with our internal team members ensuring consistent KPI performance delivery providing relevant performance impacting insight to Operations partners AND coordinating with all units to ensure alignment of strategy aimed at improvi

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs internal locations lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is t

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs internal locations lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is t

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewAs a Customer Service Representative you will serve as the first point of contact for our customers. Your primary responsibility is to deliver an outstanding customer experience while converting incoming calls into scheduled service appointments. You will manage customer inter

OverviewAs a Customer Service Representative you will serve as the first point of contact for our customers. Your primary responsibility is to deliver an outstanding customer experience while converting incoming calls into scheduled service appointments. You will manage customer inter

OverviewWe are seeking a detail-oriented and proactive Network Engineer with a strong focus on Cisco Security to join our IT Infrastructure team. The ideal candidate has 2 to 3 years of hands-on experience maintaining network operations configuring firewalls and securing IT environmen

OverviewWe are seeking a detail-oriented and proactive Network Engineer with a strong focus on Cisco Security to join our IT Infrastructure team. The ideal candidate has 2 to 3 years of hands-on experience maintaining network operations configuring firewalls and securing IT environmen

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewWe are seeking an Individual Tax Preparer to support the preparation of U.S. federal and state individual income-tax returns under the supervision and review of experienced tax professionals. The ideal candidate has practical experience preparing or assembling Form 1040 return

OverviewWe are seeking an Individual Tax Preparer to support the preparation of U.S. federal and state individual income-tax returns under the supervision and review of experienced tax professionals. The ideal candidate has practical experience preparing or assembling Form 1040 return

OverviewThe Senior Workforce Planner / Scheduler is responsible for developing and maintaining forecasts hiring plans staffing requirements schedules rosters and related workforce-planning deliverables for a complex contact-center environment. The role translates historical performanc

OverviewThe Senior Workforce Planner / Scheduler is responsible for developing and maintaining forecasts hiring plans staffing requirements schedules rosters and related workforce-planning deliverables for a complex contact-center environment. The role translates historical performanc

OverviewThis will be on a WFH setup (tagged in Ibex Shaw Mandaluyong) and on a Midshift.The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams with a primary focus on Balanced Scorecard (BSC) prod

OverviewThis will be on a WFH setup (tagged in Ibex Shaw Mandaluyong) and on a Midshift.The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams with a primary focus on Balanced Scorecard (BSC) prod

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewPrimary goals include managing the relationships with our client partners ensuring globally consistent delivery providing relevant business insight to Operations partners delivering timely needs analysis to Training partners calibrating on profiling standards with Recruitment

OverviewPrimary goals include managing the relationships with our client partners ensuring globally consistent delivery providing relevant business insight to Operations partners delivering timely needs analysis to Training partners calibrating on profiling standards with Recruitment

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs internal locations lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is t

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs internal locations lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is t

OverviewWere looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time withi

OverviewWere looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time withi

OverviewAccounts Payable/Receivable Analyst role managing AP inbox processing vendor bills resolving complex billing matters maintaining vendor relationships managing merchant relationships preparing invoices and supporting month-end close and reconciliations. ResponsibilitiesKey resp

OverviewAccounts Payable/Receivable Analyst role managing AP inbox processing vendor bills resolving complex billing matters maintaining vendor relationships managing merchant relationships preparing invoices and supporting month-end close and reconciliations. ResponsibilitiesKey resp

OverviewThe Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts.

OverviewThe Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts.

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides dire

OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group including work assignment and attendance monitoring; providing input into selecting training developing and completing performance appraisal of work group(s) in accordance with

OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group including work assignment and attendance monitoring; providing input into selecting training developing and completing performance appraisal of work group(s) in accordance with