Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Candidate Description
As a UX Designer you consistently demonstrate proficiency in UX design confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. Youre skilled at balancing user needs business goals and technical requirements in your designs.

Team
Our global UX organization consists of over 100 professionals in design research education and operations. We value collaboration curiosity and continuous growth both as individuals and as a team. Closer to home youll be part of a group of 5 passionate UX professionals who work closely with our product and engineering partners.

The Digital team designs and refines the digital channels within the Workspace covering chat messaging email and social to help agents manage customer interactions across platforms. They focus on improving usability consistency and integration within these workflows. Their goal is to make digital engagement easier for agents and more coherent across touchpoints.

Key Responsibilities

• Design Execution: Independently execute designs for defined projects leveraging user research insights and aligning closely with project goals.
• Collaboration & Communication: Clearly communicate design decisions and rationale working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering.
• Discovery and Definition: Participate in UX discovery efforts on projects confidently executing tasks related to UX strategy and definition such as conducting competitor audits and crafting user stories.
• Continuous Learning: Proactively seek mentorship and training opportunities contributing actively to the teams collective knowledge and skills.

Qualifications

• Experience: 2 4 years of experience in user experience design demonstrated ability to independently execute designs.
• Education: Bachelors or equivalent experience in Design Human-Computer Interaction (HCI) Interaction Design or a related field.

Skills

• Proficiency with Figma and low-fi collaboration tools like Miro/FigJam.
• Experience with various UX research methodologies.
• Ability to connect design to product strategy and user needs.
• Good communication skills capable of clearly presenting design ideas and gathering feedback across teams.
• Please note that an online portfolio is a minimum requirement as part of our review process.

Preferred Experience

• Experience in designing for enterprise-level applications services or platforms (specifically support or call centers)

Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• Keep you in the loop: Complete support and transparency from our global/local leaders.
• An A-team: Talented and experienced professionals you can grow professionally with.
• An open & inclusive community.
• Career development: We will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest remote workers long term or a mix of both but Hungary based.
• Empathy: your well-being is our priority. You will have extra days off in August and October and extra time off to volunteer to help a cause close to your heart.
• Cafeteria health insurance life insurance learning center to improve yourself language courses gym vitamin bar company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

Not the right role for you Join our Talent Community below to stay connected and be the first to hear about suitable future opportunities.

at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building whats next - where AI experience and impact come together.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.