Technical Support Agent

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

HARMAN Professional Solutions a global leader in the design and manufacture of leading-edge audio video control and lighting systems. Our solutions cater to a wide range of markets including live performance audio production large venues cinema retail corporate education government hospitality and broadcast. At HARMAN Professional were committed to delivering powerful innovative and reliable solutions designed for world-class performance.

By joining HARMAN youll dive headfirst into the exciting world of the global audio market enterprise video and control solutions professional entertainment and architectural lighting in technological innovation. But thats not all: at HARMAN youll have the opportunity to rapidly develop your skills and cultivate new ideas in our agile and supportive culture.

You will join our technical support team based in Pécs Hungary in the position of:

Technical Support Agent

A Career at HARMAN Lifestyle

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.

• Contribute your talents to high-end esteemed brands like JBL Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect cutting-edge technology that elevates the listening experience.

What You Will Do:

• Starts cases in CRM from phone calls email and chat and coordinates and documents solutions provided to customer.
• Answers technical questions and troubleshoots issues with audio video and lighting products and transfers/escalates tier 3 tickets to product experts within Technical Support Quality and Engineering.
• Contribute to internal and external knowledge base and be power user in finding relevant articles and directing customers to solutions.
• Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer.
• Create RMAs (repair authorizations) for returns if necessary.
• Determines applicable components or parts needed for customer repairs based on descriptions and troubleshooting.
• Oral and written communication with customers in English.
• Excellent customer service skills a must. Incumbent will often be representing the company as regards to first impression.

What You Need to Be Successful:

• At least 3 years of experience in technical support customer service or similar customer-facing role.
• Technical education or degree in a relevant field.
• Fluent English language skills both written and verbal.
• Outstanding communication skills with strong relationshipbuilding abilities.
• Proficiency in Microsoft Office applications and general computer skills.

Bonus Points if You Have:

• Previous experience working with international customers or collaborating with global teams.
• Experience supporting professional audio video lighting or related technologies.
• Knowledge of industry standards regulations and best practices within the AV or lighting industry.

What Makes You Eligible:

• Legal authorization to work in Hungary.
• Ability to work onsite from our Pécs office.

What We Offer:

• HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer and professional electronics.
• We provide a flexible work schedule that allows you to work from home.
• At HARMAN we value diversity and inclusivity and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities professional training and competitive market-based compensation. As part of our commitment to employee well-being we also offer a commuter travel package environment allowance and interesting collective health insurance scheme pension and employee discounts on world-class HARMAN/Samsung products (JBL HARMAN Kardon AKG etc.).
• As a HARMAN employee you will have access to professional development opportunities through HARMAN Universitys business and leadership academies internal talent management leadership acceleration programs and our Be Brilliant employee recognition and rewards program.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.