Technical Operations Manager

Your responsibilities

Are you an experienced leader in technical operations who enjoys building high-performing teams driving operational excellence and creating a customer-focused service organization Join us as our new Technical Operations Manager and take ownership of a nationwide technical service operation.

• Lead and continuously develop the entire technical service organization across Hungary
• Provide professional and people leadership to Technical Team Leads Product Experts and the wider technical team
• Own field service operations maintenance activities equipment uptime backlog management and incident resolution processes
• Ensure efficient management of service capacity priorities operational costs and resources
• Manage service productivity travel fleet utilization and spare-parts efficiency
• Drive improvements in first-time-fix rates preventive maintenance performance remote issue resolution and permanent corrective actions
• Continuously optimize service processes operational performance and customer experience
• Monitor and improve key service KPIs and operational efficiency
• Build capability through training certification succession planning and strong performance management
• Collaborate closely with senior leadership key customers and external stakeholders
• Act as a key technical and operational counterpart for stakeholders and support strategic negotiations
• Foster a culture of continuous improvement accountability and operational excellence.

Qualifications :

What we are looking for

• Proven experience leading a nationwide technical service field service maintenance or similar operation
• Experience managing managers team leaders or larger operational teams
• Strong business acumen with end-to-end responsibility for operational performance and results
• Solid background in cost capacity resource and productivity management
• Experience driving operational improvements and organizational development initiatives
• Strong analytical thinking and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Ability to work independently while taking ownership and accountability for outcomes
• Professional working proficiency in both Hungarian and English
• Engineering or other technical degree is considered an advantage
• A motivating leader who can inspire teams develop talent and drive engagement in a dynamic environment.

Additional Information :

What we offer

• A senior leadership position with nationwide responsibility and real decision-making authority
• The opportunity to shape and further develop a complex technical service organization
• Direct impact on business performance customer satisfaction and operational excellence
• Close collaboration with the Country Leadership Team and international stakeholders
• An innovative and continuously evolving technology environment
• Significant autonomy combined with a high level of ownership and visibility within the organization
• Opportunity to lead experienced professionals and build the next generation of technical talent
• Competitive executive compensation package
• Performance-based annual bonus
• Company car for private use
• Private healthcare insurance
• Laptop mobile phone and the tools needed for effective leadership
• Long-term career opportunities within an international organization
• A supportive people-focused culture where continuous improvement and innovation are encouraged.

Remote Work :

No

Employment Type :

Full-time