System Administrator

End-User Support & Troubleshooting

• Provide on-site and remote end-user support (hardware software account/workstation setup) via chat email and in person including scheduled visits to Dmart offices for maintenance and upgrades.
• Log prioritise and resolve tickets by business criticality (Jira ServiceNow) covering networking printers and A/V partnering with the Infrastructure team on larger projects.

IT Administration & Asset Management

• Track IT assets through their full lifecycle and maintain MDM (JAMF Intune) compliance across enterprise devices.
• Support access management (Okta SailPoint IIQ) and contribute to IT governance and compliance initiatives.

Process Improvement & Collaboration

• Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
• Partner with senior IT team members to improve processes and automation staying current on emerging tech.

AI-Enabled Support & Tooling

• Use AI assistants (Copilot Claude ChatGPT Gemini) to speed up troubleshooting draft knowledge-base articles and summarise recurring issues.
• Pilot AI-assisted automations (prompt templates scripts no-code tools) to cut manual work in ticketing and onboarding/offboarding sharing what works with the team.

Qualifications :

Requirements:

• Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
• Strong troubleshooting skills for hardware and enterprise IT software.
• Ability to work independently and own issues end-to-end.
• High service orientation and excellent customer service skills.
• Strong communication skills (verbal & written).

Nice to have: 

• Hands-on experience with JIRA and Confluence for ticketing and documentation
• Administration experience with Slack Google Workspace and access management platforms (Okta SailPoint IIQ)
• Practical experience using AI assistants (Copilot Claude ChatGPT Gemini) for support documentation or productivity tasks

Additional Information :

Your Benefits

• Modern office in Budapests Haller Gardens  easy to reach even by bike!
• International good vibe strong corporate background a secure & inspiring place to grow. 
• From day one: life accident & health insurance (MetLife).
• SZÉP-card & Medicare health package.
• foodora PRO & vouchers tasty meals even in the home office.
• Mental health support & relaxing office massages.
• In-house English lessons LinkedIn Learning access.
• Extra days off AYCM partnership & all tools provided.
• Social impact matters: we support 6 charities and you can join in!

Remote Work :

No

Employment Type :

Full-time