Sr Customer Service Representative Order Support

Work Schedule

Environmental Conditions

Job Description

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with annual revenue of approximately$40 billion. Our Mission is to enable our customers to make the world healthiercleanerand safer. Whether our customers are accelerating life sciences research solving complex analytical challenges increasing productivity in their laboratories improving patient health through diagnostics or the development and manufacture of life-changing therapies we are here to support them. Our global team delivers an unrivaled combination of innovative technologiespurchasingconvenience and pharmaceutical services through our industry-leading brands. For more information please visit.

Position Location:Budapest Hungary

Position Summary:

Based at the new Shared Service Center in Budapest the Customer Service teamareresponsible for supporting our clients throughout the lifecycle includingadministration order management quotations master Service Representativesprovide exceptional customer support promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Be a role model andprovide exceptional customer service experience to our external customers and internal stakeholders in the field of administration order management quotations masterdata.

• Deal with complex customer requirementsmanage escalations processing and follow up all relevant requests within the divisions guidelines liaising with partner functions (sales and commercial distribution finance) to fulfill customers requests or resolve issues to ensuretimelyhandling of enquiries.

• Become proficient in Customer Relationship Management systems.

• Adhere to company policies operationalregulationsand departmental training guidelines.

• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.

• Play a key roleonassignments/projectsas required by business expectations.

• Consistently apply and meet the process expectations anddemonstrateattention to operational details and leverage required computer systems tomaintainhigh levelof data accuracy and and review training materials and contribute to new joinertrainings.

• Userelevant daily customer service reports.

• Assess individual customer requirements and ifrequireddirect activities to appropriate partner departments.

• In order tomeet the seasonal requirements of the business it is advisable toparticipatein cross training and cross support activities which involve joining assignments to other customer service teams.

Skills:

• Demonstrate high integrity and compliance.

• Display attention to detail and accuracy.

• Good problem-solving skills and ability to multitask under tight deadlines.

• Mustpossessself-motivation enthusiasm a positiveattitudeand perform as a team player.

• Strong written and verbal communication skillsin English;additionalEuropean languageproficiencyhighlyvalued.

• Good organizational skills and the ability to prioritize workload effectively.

• Mustdemonstratejudgmentdiplomacy in dealing with internal and external customers.

• Work onowninitiative on daily routine tasks as well as solving system issues.

• Ability to deal with ambiguity to act without having all details availablehavea sense of ownership ofroles and responsibilitiesand ability to see the bigger picturedemonstratea can-do attitude and a proactive solution-focused mindset.

• Competent Microsoft Office user.

Experience:

• A minimum of 2-3 yearscustomer service experience isrequiredin an SSC/multinational/office environment.

• Experience with ERP systemspreferred but not essential.

Education:

• Requires a high school diploma or a Government Body award. ABachelors Degreeis preferred but not essential candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing and regular use of a computerplus multiple displays.

• Most of the other physical demands are typicalwiththose associated with an office environment.

• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.