ServiceNow Administrator Solutions Engineer

Job Title

Job Description Summary

Job Description

Responsibilities:

• Manage and maintain the ServiceNow platform including CMDB configuration customization integrations and platform related administration tasks.
• Be able to translate Technology Operations and Support process requirements into functional specifications for configuration with a focus on automation where possible.
• Day-to-day administration of the organizations ServiceNow platform
• Create reports and dashboards using Platform and Performance Analytics.
• Create and maintain technical documentation including system architecture diagrams process workflows and configuration details.
• Manage integrated functionality and technology dependencies usability reliability performance and support requirements
• Support the technical design and solutioning of integrations and platform enhancements while working with stakeholders technical support teams and ServiceNow teams for requirements gathering and successful implementation and deployment.
• Provide mentorship guidance and support to other technical team members.
• Stay abreast of emerging ServiceNow features capabilities and best practices and recommend innovative solutions to drive continuous improvement.
• Monitor health usage and overall compliance of tools used and its applications to ensure audit and user requirements are met accurately and timely
• Assist in development and execution of Unit Testing System Integration Testing and User Acceptance Testing scripts on enhancements and platform upgrades.

Requirements:

• Minimum of 5 years of experience as a ServiceNow Administrator with a proven track record of successful platform support and/or implementations.
• ServiceNow Certified System Administrator (CSA) certification is required. Additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) are a plus.
• Extensive knowledge of ServiceNow platform capabilities modules and functionalities including CMDB Incident Management Change Management Service Catalog IT Operations Management features and Reporting.
• Ability to work independently as well as part of a global team in a fast-paced dynamic environment.
• Ability to lead projects or workstreams.
• Strong understanding of IT Service Management (ITSM) processes frameworks and best practices (ITIL).
• Strong communication collaboration and interpersonal skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Experience with HRSD a plus but not required.

What we can offer:

• Competitive compensation and benefit package
• Great learning and development opportunities
• Benefit package includes cafeteria mental and physical health care package community bike ticket and loyalty-based elements
• Modern award-winning office with a view of the Danube
• Central location excellent public transport
• Youthful and supportive work environment
• Additional holidays to compensate for Hungarian public holidays falling on a weekend
• A steadily growing 100 year-old international company

Working hours:

• 11:00 AM to 8:00 PM HU (5:00 AM - 2 PM US ET)
• 12:00 PM to 9:00 PM HU (6:00 AM - 3 PM US ET)

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity gender gender identity or expression sexual orientation age disability religion marital status or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process you are invited to bring this to the Talent Acquisition Advisors attention once they have made contact.