Service Hub Owner REF5600S

Objective of the Role:
As a Service Hub Owner your primary responsibility is to build and lead a high-performing organization that evolves and runs technology products platforms and services at scale (e.g. enterprise platforms customer-facing platforms shared services infrastructure services business systems) with measurable outcomes in reliability security/compliance standardization cost efficiency and user/customer experiencewhile governing and steering vendor-built software delivery using SDLC principles to avoid outsourced risk.

You will:

• Set up vision for platforms products and services; define and own a roadmap balancing both long-term and short-term needs
• Set engineering strategy for platforms and services: standardization across geographies/business units security posture lifecycle strategy (upgrades/deprecations) and AI / automation -first operations
• Lead product / technology choices/architecture/design decisions; own end-to-end experience to ensure technology is driving business success (customer employee or operational outcomes depending on domain)
• Own outcomes at scale not just delivery: fewer major incidents improved change success rate faster onboarding/provisioning or time-to-enable higher adoption/usage with lower support load and improved SLA/SLO adherence
• Lead vendor and platform engineering outcomes: align vendor roadmaps to organizational needs manage escalations and drive technical trade-offs based on evidence (risk reliability compliance cost experience)
• Apply SDLC governance to vendor-built software: set expectations for requirements clarity design validation test evidence secure-by-design release readiness and post-release learningwithout adding unnecessary bureaucracy
• Establish operating mechanisms that improve flow and quality: service health reviews release/change readiness gates RAID/decision logs where needed incident learning loops and continuous improvement cadences
• Define service standards (SLO framework monitoring minimums operational readiness & BAU handover criteria including hypercare exit conditions where relevant)
• Build capability and leadership bench: develop Engineering Managers/Technical Leads shape skills strategy (platform engineering reliability engineering/SRE-like practices security-by-design vendor management domain engineering)
• Build a highly de-centralized organization so teams can move fast with clear ownership across engineering operations suppliers (crisp decision rights fewer handoffs clear escalation paths)

Qualifications :

• Proven leadership experience running platform/service organizations where value is realized through reliability safe change operational excellence and measurable outcomes not only feature delivery
• Strong understanding of SDLC and modern delivery practices to govern vendor delivery (test strategy & evidence release readiness security/privacy controls observability expectations defect leakage prevention)
• Demonstrated ability to improve incident/problem/change outcomes (e.g. reduce recurring incidents and toil raise RCA quality improve change success rate strengthen runbooks/on-call sustainability)
• Experience leading vendor/platform engagements: roadmap alignment escalations lifecycle planning and managing constraints/trade-offs
• Strong stakeholder leadership across security architecture service management procurement/vendor management (where applicable) and business counterparts; able to drive alignment and decisions under pressure

Big pluses if you have:

• Experience across one or more domains such as enterprise platforms cloud/infrastructure business applications (ERP/CRM) customer digital platforms data platforms security platforms or end-user servicesespecially in regulated/high-compliance environments
• Track record of driving standardization across geographies/business units while balancing local constraints risk and compliance requirements
• Strong engineering for operations mindset: automation configuration/policy governance measurable operational readiness and continuous improvement loops
• Experience designing org structures and decision rights that reduce coordination overhead speed up delivery and improve run quality
• Experience establishing and using SLOs/SLAs operational KPIs and governance mechanisms to steer investment decisions and reliability improvements.

Additional Information :

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Remote Work :

No

Employment Type :

Full-time