Senior Software Engineer – Voice Platform

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Job Title:Senior Software Engineer Voice Platform

Department & Team:R&D Genesys Cloud & GCV Dev

Summary:
We are seeking a Senior Software Engineer to join our Voice Platform team building high-performance network-facing services that power real-time voice communications for Genesys Cloud contact centers worldwide. This is an exciting opportunity for an engineer with solid experience in backend and systems development who wants to grow acrossCJavanetworking andLinuxin a real-time communications environment.

You will work across systems-level software and cloud backend services own features end to end and help deliver reliable scalable voice capabilities used by enterprise customers at global scale. Prior SIP/VoIP or contact-center experience is a plus not a requirement. If you enjoy distributed systems production ownership and learning a specialized domain hands-on this role is for you.

Key Responsibilities:
The primary responsibilities for this role include (but are not limited to):

• Design develop and deliver network and voice-platform services that support real-time communications with a focus on reliability quality and operational excellence.
• Contribute to systems software inC including work with network-facing and open-source platform components used in real-time communications with guidance from senior engineers as needed.
• Develop cloud backend services inJava and contribute across related platform services as needed.
• Build and support services onAWS with attention to scalability observability and production readiness.
• Apply networking and Linux skills to develop integrate and troubleshoot communications workloads.
• Learn and apply SIP/VoIP and Genesys voice-platform concepts in day-to-day development with support from the team.
• Investigate and help resolve production issues spanning application networking and systems layers.
• Collaborate with product architecture DevOps QA security and operations to turn requirements into reliable technical solutions.
• Follow and contribute to engineering practices for design code quality CI/CD testing monitoring and production operations.
• Participate in design reviews code reviews and incident response; share knowledge with the team.
• Continuously improve performance reliability and maintainability of the services you own.

Minimum Requirements:

• 5 years of professional software engineering experience
• Working experience withCand/or systems-oriented software development
• Working experience withJavafor backend service development
• Good networking fundamentals (TCP/IP UDP TLS sockets)
• SolidLinuxexperience in development or production environments
• Experience building or supporting services in cloud environments (preferably AWS)
• Willingness to deepen skills across C Java networking and Linux as part of the role
• Comfort debugging and troubleshooting in production or complex systems
• Strong collaboration and communication skills
• Ability to work independently while aligning with team technical direction
• Ability to learn SIP/VoIP and real-time communications concepts quickly

Desirable Skills:

• Stronger hands-on depth in both C and Java
• Spring Boot Python AWS Lambda and web application development
• Broader AWS experience (ECS/EKS API Gateway SQS/SNS DynamoDB/RDS CloudWatch IAM CloudFormation/CDK/Terraform)
• Experience with SIP VoIP or open-source telecom platforms (e.g. OpenSIPS Kamailio Asterisk FreeSWITCH)
• Genesys Cloud CX contact-center carrier CCaaS UCaaS or CPaaS experience

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.