Senior Customer Service Representative German Speaking (CASTROL)

As a leading global energy company we provide heat light and mobility to customers worldwide. Across the bp landscape were home to a range of brands across many areas of our industry. Were investing in todays energy system and helping build out tomorrows. So while were still in oil and gas over the next decade well become a different kind of energy company. Were decarbonizing and diversifying our business fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too working across our industry to improve peoples lives.

At bp we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful so we offer benefits to enable your work to fit with your life.

Would you like to discover how our diverse hardworking people are leading the way in making energy cleaner and better and how you can play your part in our world-class team

Join our Customer Team and advance your career as an

Customer teams are dealing with sales support processes account management order taking invoicing cash collection pricing service request management and supply chain management activities.

• Maintain customer and material master database

• Enter customer orders and follow them up

• Manage customer requests and queries

• Logging assigning tracking progress of complaints & claims from receipt to completion

• Interact with customers and collaborators in a professional friendly and efficient manner

• Facilitate the invoicing process

• Front office activities

• Proficiency German and English

• Solid English knowledge

• Customer oriented approach

• Flexible motivated personality

• Good communication skills

• Proven experience in the field of Customer Service or in SSC environment is an advantage

• Experience with SAP and Salesforce is an advantage

At bp we provide the following environment & benefits to you:

• Different bonus opportunities based on performance wide range of cafeteria elements

• Life & health insurance medical care package

• Flexible working schedule: home office up to 3 days / week based on team agreement

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Family friendly workplace e.g.: Extended parental leave Mother-baby room

• Employees wellbeing programs e.g.: Employee Assistance Program Company Recognition Program

• Possibility to join our social communities and networks

• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones Office massage Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwCs annual employer research. Come and join us!