Salesforce Licensing Support Specialist
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Job Summary
KUKA Group offers an enormous spectrum of possibilities to advance your career live your passions and unlock your potential. Were one of the worlds leading automation specialists offering global opportunities in areas such as robotics automation logistics software solutions and electronics. If youre a go-getter a visionary with bold ambitions and believer in collaboration and mutual respect then youre poised for success here at KUKA Group.
- provide 2nd level support for licensing-related processes within the global ecosystem ensuring efficient resolution of customer requests and system-related issues
- manage and resolve support cases in Salesforce and Freshservice including access-related issues assignment errors and license management requests
- investigate reproduce and analyze reported incidents validating root causes and coordinating with Product Owners to support defect resolution and system improvements
- act as a key interface between customers Product Owners Hotline teams and internal stakeholders ensuring effective communication and collaboration across support processes
- support first-level internal requests and facilitate communication between business teams and Product Owners
- create maintain and continuously improve documentation related to licensing processes Salesforce operations interfaces and technical solutions across the platform and Azure environments
- conduct functional testing and quality assurance activities for new releases enhancements frontend and backend functionalities and system integrations
- support deployment activities and contribute to ensuring system stability release quality and a seamless user experience
- maintain and configure license-related objects within Salesforce ensuring alignment with product portfolio changes and business requirements
- perform data loads and data maintenance activities to support Product Management Hotline and Product Support teams
- drive continuous improvement initiatives for licensing processes documentation standards and support operations in collaboration with international teams.
- Experience in Salesforce administration support operations or a comparable application support role
- strong understanding of Salesforce platform functionality case management processes and licensing-related workflows
- familiarity with ticketing and IT service management tools such as Freshservice ServiceNow or similar platforms
- strong analytical and problem-solving skills with the ability to investigate reproduce and troubleshoot complex technical issues
- excellent communication skills with the ability to collaborate effectively with customers business stakeholders and technical teams
- ability to work independently while managing multiple priorities in an international environment
- strong communication skills in English both written and spoken
Our core belief is in treating each other with kindness an open mind and mutual respect creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin educational background age gender sexual orientation or your religious or political beliefs. If you join KUKA Group you will have ample opportunities to share what motivates you and what defines your individuality.
If you think a career with KUKA Group could be what you are looking for wed love to hear from you. Were looking forward to receiving your application!
Required Experience:
IC
About Company
KUKA is one of the world’s leading suppliers of intelligent robotics, plant and systems engineering and is driving digitization in industry.
