Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

At Genesys the HR Transformation Office drives initiatives that improve how Human Resources operates delivers services and enables the employee experience. The Project Manager HR Transformation Office is responsible for managing defined HR transformation projects or project workstreams within a broader program. This role focuses on project-level planning execution stakeholder coordination readiness change deliverables adoption support and helping establish scalable HR Enablement practices that support successful transformation delivery.

The ideal candidate is highly organized detail-oriented and comfortable managing timelines risks issues dependencies actions communications and project documentation. This role requires strong project management discipline practical change management experience and the ability to drive execution enable organizational readiness and keep project teams aligned and moving forward.

Responsibilities

• Manage project plans for assigned HR transformation projects or workstreams including timelines milestones deliverables owners dependencies risks issues decisions and status updates.

• Drive day-to-day project execution by coordinating activities tracking action items following up on commitments and ensuring deliverables stay on track.

• Work with project sponsors HR stakeholders delivery teams and other supporting business functions needed to support successful project execution change readiness and adoption.

• Integrate change management activities into the project plan including stakeholder engagement change impact assessment communications training coordination readiness planning adoption tracking and reinforcement activities.

• Develop and execute the project Change Management and Enablement strategy including creating and managing the Change Management Bill of Materials (BOM) to plan track and deliver the enablement activities and artifacts required for successful adoption.

• Maintain supporting project management deliverables including project plans status reports RAID logs meeting materials and related documentation.

• Support the establishment of repeatable approaches for stakeholder engagement communications training readiness adoption and reinforcement across HR.

• Prepare clear project updates for project teams sponsors stakeholders and program leaders including progress against milestones key risks open decisions dependencies change readiness and adoption measures.

• Support meeting planning and facilitation including agendas notes decisions action items owners due dates and follow-up.

• Identify and escalate project risks issues dependencies stakeholder concerns readiness gaps and adoption barriers that may impact delivery or outcomes.

• Partner with project and program leaders to define and track project success measures business outcomes readiness indicators adoption metrics and operational outcomes.

• Maintain project documentation change deliverables trackers reports SharePoint materials and enablement assets in alignment with HR Transformation Office standards.

• Contribute to continuous improvement by applying lessons learned reusing templates and helping develop repeatable project delivery change management and HR Enablement practices across HR.

Basic Qualifications

• Bachelors degree or equivalent practical experience in business human resources project management organizational change management communications operations or a related field.

• Three to five years of experience managing projects project workstreams or change management projects in a corporate enterprise HR technology or shared services environment.

• Demonstrated project management experience including managing timelines milestones deliverables risks issues dependencies action items status reporting and stakeholder communications.

• Experience integrating change management activities into project delivery including stakeholder engagement change impact assessment communications readiness planning training coordination adoption tracking and reinforcement.

• Experience creating project and change management deliverables such as project plans status reports RAID logs communication plans stakeholder assessments change impact assessments readiness plans training support materials or adoption trackers.

• Strong organizational and follow-through skills with the ability to manage details track commitments and keep project teams aligned.

• Strong written and verbal communication skills with the ability to create clear materials for project teams stakeholders sponsors and leaders.

• Ability to collaborate across functions influence without authority and work effectively in a matrixed environment.

• Experience using project management and collaboration tools such as Smartsheet Asana Jira Microsoft Project SharePoint Teams or equivalent tools.

Preferred Qualifications

• Experience supporting HR transformation HR operations employee experience shared services or business process improvement projects.

• Experience working with or alongside HRIS Workday ServiceNow Knowledge Management IT or process improvement teams.

• Familiarity with structured change management methodologies such as Prosci ADKAR or similar approaches.

• Experience supporting project governance meeting cadence status reporting stakeholder readiness communications training coordination adoption tracking or post-launch reinforcement.

• Background in project management change management communications operational excellence process improvement or organizational effectiveness.

• Experience maintaining project documentation SharePoint sites project trackers dashboards change plans or status reports.

• Experience supporting learning enablement organizational readiness or adoption initiatives as part of enterprise transformation programs.

• PMP CAPM Prosci Lean Six Sigma or equivalent practical experience.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building whats next - where AI experience and impact come together.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.